Restaurant Manager

Impala; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A new restaurant in London is seeking a passionate individual to enhance guest experiences and lead a dedicated team. Responsibilities include ensuring excellent service, managing feedback, leading team meetings, and collaborating with chefs to maintain dish consistency. The ideal candidate will have at least 2 years of hospitality management experience, a commitment to high standards, and the ability to foster a warm and welcoming environment. The role offers competitive benefits, including training and professional development opportunities.

Benefits

28 days of annual leave

50% discount at all restaurants

Enhanced maternity leave

Qualifications

• Minimum 2 years of experience in team management and hospitality.
• Strong understanding of customer requirements.
• Proven ability to lead, train, and develop a team.

Responsibilities

• Enhance guest experience through excellent hospitality.
• Manage team meetings and appraisals.
• Lead services and deliver team briefings.

Skills

Customer service expertise

Team leadership

Hospitality excellence

Flexibility

Job description

About Us:

Impala, our newest restaurant will open its doors in Spring of 2026. Led by chef Meedu Saad, co-owner and executive chef of Kiln, Impala is an open fire grill restaurant, with influences from North Africa to North London. This project is a culmination of recipes and techniques collected from the unruly metropolises that have shaped Meedu’s cooking.

Our restaurant's larder is built across the seasons, and an absolute focus on quality of ingredients founded upon long term farming projects. The room, led by Fanny Derozier, who has spent the last six years at Kiln, will have an atmosphere which recalls the energy of the Friday markets of Cairo, colliding with a Soho bar. The wine list, led by Penny Vine and Martina Lanarch, will focus on offering multiple cuvees and vintages from producers whom they are inspired by.

We’re looking for people who are passionate about what we do, excited by the Super 8 vision, and eager to be involved in shaping something new. This is your chance to grow with us and help create a restaurant that reflects the creativity and energy of our team.

What you’ll be doing:

• Prioritise and enhance guest experience by focusing on excellent hospitality, guiding team members during service, and managing feedback.
• Promote a positive work environment through professionalism, integrity, and strong work ethics aligned with Super 8 culture.
• Host team meetings and team appraisals, encouraging growth and participation in training opportunities.
• Be visible on the floor and in services, ensuring all guests are well looked after and noting any comments through the correct communication channels
• Ordering and purchasing products and stock
• Ensure employee compliance with internal and external policies and regulations
• Leading services and delivering daily team briefings
• Manage and operate POS systems
• Prepare and monitor rotas, working flexibly around demands of the team and business
• Maintain knowledge of our dishes and suppliers and train our junior team to ensure team members can confidently share our brand story with guests.
• Collaborate with chefs to maintain consistency in dishes.
• Understand food safety standards to uphold a 5-star EHO rating and support team development.
• Promptly report and address site maintenance concerns, ensuring communication of actions taken.
• Ensure that employees are trained on company values, job roles and responsibilities.

What you’ll bring:

• Passion and knowledge of restaurants, good cooking, good sourcing of food and drink are a great headstart. But most important is the appetite to learn, grow and be a part of building the most exciting restaurant group in London.
• A strong understanding of customer requirements in order to tailor service, ensuring all guests receive a warm and welcoming experience.
• You know how to lead a team, and set an example for what hospitality excellence looks like.
• 2 years of experience in team management, and hospitality.
• Proven ability to lead, train and develop a team
• Commitment to the highest standards of
• Approachable and warm personna
• Flexibility to work varied shifts across 5 out of 7 days.
• Full UK right to work documents.

What’s in it for you:

• 28 days of annual leave, including bank holidays.
• Access to courses, resources, and training to enhance your career.
• 50% discount at all our restaurants, along with complimentary staff meals during your shifts.
• Discounted dining at various local establishments near Super 8 Restaurants.
• Enhanced maternity leave, pension scheme, subsidised mental health support, and a cycle-to-work scheme.
• Refer a Friend scheme—recommend someone to join Super 8 and receive a bonus!
• Opportunities for both international and national travel to visit our suppliers and learn about sourcing ingredients and beverages.
• £300 contribution towards the purchase of a work laptop for all salaried staff members.

If this role sounds like a great fit for you, we’d love to see your application! Please keep in mind that it may take us 1 to 2 weeks to get back to you due to the high volume of applications. Thanks for your patience!