General Manager, Billiards Restaurant

Ennismore International Management Limited; Witney; On-site; GBP 47,000 - 65,000; Full time

Benefits offered by this job

Biannual socials

Estelleversary gifting

Colleague spaces stocked with food and

Uniform provided

Onsite seamstresses for uniforms

Cycle to Work

28 days holiday

Pension and life assurance

Staff meals provided

Job summary

Estelle Manor is seeking a General Manager to lead The Billiards restaurant front-of-house team on the Oxfordshire estate. You will set the service tone, manage daily operations, and drive guest experiences across members and guests, reporting to the F&B Senior Leadership team.

You will oversee staff performance, training, and maintenance while achieving financial targets and delivering Estelle's vision for the restaurant.

Qualifications

• Previous experience as a General Manager or senior Restaurant Manager in luxury hospitality.
• Excellent communication and relationship-building with colleagues, senior management, members and guests.
• Team-oriented, positive, driven, organised and solution-focused leader.
• Proven experience managing daily operations, service standards and procedures.
• Strong commercial awareness and experience meeting financial targets.

Responsibilities

• Provide leadership and management to the front of house team, ensuring smooth day-to-day running of The Billiards restaurant.
• Lead from the front to set service tone and culture in alignment with Estelle's vision.
• Oversee operations, staff management, training, equipment, and maintenance.
• Drive sales reporting and communication across levels; achieve financial targets.
• Ensure exceptional guest experience for members and guests.

Skills

General Manager experience

Communication skills

Team leadership

Operations management

Financial targets

Job description

Who are we?

Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace.

We are looking for an inspiring General Manager to lead our Billiards front of house restaurant team.

Here’s a bit more detail on what we see you doing in this role:

As the General Manager of The Billiards, you will provide leadership and management to the front of house team, ensuring the smooth day-to-day running of the restaurant and consistently delivering an exceptional experience for our members and guests. You will lead from the front, setting the tone for service and culture while working closely with the F&B Senior Leadership team to deliver the vision and strategy for the restaurant.

You will have overall responsibility for the restaurant's operations, team performance, financial targets, service standards and guest experience. You will also oversee staff management, training and development, equipment and maintenance, sales reporting and strong communication across all levels.

Who we are looking for:

• Previous experience as a General Manager or senior Restaurant Manager within a luxury hotel, members' club or premium hospitality brand.
• Excellent communication skills, with the ability to build strong relationships with colleagues, senior management, members and guests.
• A team-oriented, positive, driven, organised and solution-focused leader.
• Proven experience managing daily operations, service standards, set-up and operating procedures.
• Strong commercial awareness and experience working towards financial targets.
• Confident in building and fostering team spirit, developing talent and creating an environment where colleagues can bring the best of themselves to work.
• Ability to perform under pressure, make decisions and deliver results to deadlines.
• Someone who takes responsibility and initiative, proactively explores issues and generates new ideas through creative thinking.
• Passionate about delivering an exceptional guest experience, with a keen eye for detail.
• A genuine passion for hospitality, service and hosting.

About The Billiards:

The Billiards offers a menu of traditional Chinese dishes, with a particular focus on dim sum and showstopping favourites including char siu belly pork and an irresistible whole roast duck.

The striking space features limed plaster walls and serpent-shaped velvet banquettes in shades of Malachite green, lit by Murano glass chandeliers overhead. The Billiards’ Private Dining Room provides the ideal setting for more intimate celebrations.

• Dinner: Tuesday–Saturday
• Traditional dining
• The Billiards welcomes children from 5pm–8pm

At Estelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Estelleversary surprises. Nurture your well-being with stocked colleague spaces. Engage in forums shaping The Estelle Way. Utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued, supported, and celebrated.

The on-target earning potential for this role is £59,277 per annum, based on a 40-hour contract, comprising a base salary of £47,277 per annum, plus a qualified estimate of £12,000 in gratuities and service charge*. Please note this is a projected salary and OTE.

Here at Estelle, we want to create a unified culture and sense of belonging throughout. We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social and sports groups.
• Estelleversary gifting for all employees.
• Colleague spaces stocked with food, drinks and a selection of juices, teas and coffees.
• Goes without saying but we will feed you during your shift.
• Cycle to Work scheme.
• Added protection of our pension and life assurance schemes.
• 28 days holiday, inclusive of bank holidays, which increases with length of service.
• Colleague Forums and Sustainability Committees to help create The Estelle Way.
• Recommend-a-friend bonus scheme.
• Uniform provided, cleaned, and pressed.
• Onsite seamstresses to ensure your uniform is fitted and repaired.

About gratuities & service charge:

• Gratuities (tips) and service charge are paid on a pro-rata basis regardless of your role.

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