Retail Customer Advisor

TN United Kingdom; Carlisle; On-site; GBP 20,000 - 25,000; Full time

Job summary

An established industry player is seeking enthusiastic Retail Customer Advisors to enhance customer experiences in their stores. This role involves providing exceptional service, driving sales, and maintaining high standards. Ideal candidates will possess a passion for customer engagement, thrive in fast-paced environments, and demonstrate teamwork and positivity. With generous benefits including flexible holidays and significant discounts, this position offers a fantastic opportunity to grow within a supportive team culture focused on customer satisfaction. Join a company that values its employees and community involvement!

Benefits

Generous annual leave

50% off in Restaurants

25% off in Garden Centre

10% off in food halls

Financial wellbeing support

Confidential support and counselling

Opportunities for development

Diverse team culture

Qualifications

• Experience in a customer-facing role is essential.
• Ability to work well within a team and build relationships.

Responsibilities

• Providing excellent customer service and assisting with transactions.
• Driving sales and promoting Dobbies Club membership benefits.

Skills

Customer Service

Teamwork

Sales Skills

Product Knowledge

Job description

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Retail Customer Advisor

Our Retail Customer Advisors play an essential role in delivering an exceptional customer experience across our stores - driving sales, promoting customer loyalty, and ensuring high department standards.

Responsibilities

1. Providing excellent customer service by assisting customers with various transactions across the store.
2. Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership.
3. Addressing customer queries with great product knowledge.
4. Maintaining cleanliness and store standards by working with your team.
5. Performing various tasks on the shopfloor and other store areas, including stock management, cash handling, take-to-car deliveries, stock control routines, and restaurant services, offering opportunities to gain diverse skills and experience.

Who we are looking for

1. A passion for delivering a great customer experience with a friendly attitude.
2. Experience in a customer-facing role.
3. Ability to work well within a team, build relationships, and enjoy celebrating success.
4. Punctual, well-presented, and proactive with a hardworking attitude.
5. Eager to learn new skills and gain new experiences.
6. Thrives in a busy, fast-paced environment.
7. Demonstrates our values: teamwork, continuous improvement, positivity, passion for gardens, and customer focus.

What we offer

1. Generous annual leave entitlement, with flexible holiday scheduling.
2. Uncapped store discounts: 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in food halls.
3. Access to Wagestream for financial wellbeing support, including early earnings access, savings, and advice.
4. Support from Retail Trust, including confidential support, virtual GP, counselling, and retail rewards.
5. Opportunities for development through Dobbies Academy and eLearning platforms.
6. A passionate, diverse, and committed team culture focused on customer satisfaction.

About us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across every UK nation.

Our love for gardens and plants is reflected in our products, services, and community engagement. Many stores feature restaurants or coffee shops, creating a welcoming environment for customers.

We host events and support a national charity, fostering community involvement.

We are committed to being a great place to work, encouraging colleagues to be their best selves, share successes, and make it work for our customers.