Restaurant Assistant Manager — Lead Service & Growth

Umami; Tees Valley; On-site; GBP 26,000 - 34,000; Full time

Job summary

Umami is seeking an experienced Assistant Manager to join our new team and oversee daily restaurant operations. You will support the General Manager and Deputy GM to ensure smooth service, training, and guest satisfaction.

You will help manage staffing, scheduling, inventory, and financial processes while maintaining high food-safety standards and a welcoming hospitality culture. Nights, weekends, and holidays may be required.

Qualifications

• Proven experience as Assistant Manager or similar in hospitality.
• Strong understanding of restaurant operations (front and back of house).
• Excellent leadership and interpersonal skills.
• Good financial acumen and budgeting experience.
• Ability to handle customer complaints professionally.
• Knowledge of food safety and local health regulations.
• Strong organizational and multitasking abilities.
• Flexible hours including nights, weekends, holidays.
• Proficiency with POS systems and scheduling tools.
• Customer-focused with hospitality mindset.

Responsibilities

• Assist daily operations with General Manager and Deputy General Manager.
• Oversee and support restaurant team to meet standards.
• Contribute to staff training and performance management.
• Manage inventory and stock levels to control costs.
• Create staff schedules and optimize labor.
• Ensure food safety and health standards compliance.
• Handle guest complaints professionally.
• Support budgeting and forecasting activities.
• Maintain clean and safe environment.
• Support promotions and events to drive sales.
• Monitor performance and customer satisfaction.
• Assist in recruiting and onboarding new staff.
• Lead by example in customer service.

Skills

Leadership

Staff training

Budget management

Customer service

Food safety

Operations management

Problem solving

Interpersonal skills

Tools

POS systems

Scheduling software

Job description

Umami is seeking an experienced Assistant Manager to join our new team and oversee daily restaurant operations. You will support the General Manager and Deputy GM to ensure smooth service, training, and guest satisfaction.

You will help manage staffing, scheduling, inventory, and financial processes while maintaining high food-safety standards and a welcoming hospitality culture. Nights, weekends, and holidays may be required.