Front-of-House Section Lead: Elevate Guest Experience

Umami; Tees Valley; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Staff meals

Career growth and training

Training opportunities

Dynamic team environment

Job summary

Umami is seeking a motivated FOH Section Lead to supervise the front-of-house team in a fast-paced dining environment. You will ensure exceptional guest experiences, manage reservations and seating, and work closely with the BOH team to maintain smooth service operations.

The role requires strong leadership, excellent customer service, and the ability to motivate a team while adhering to health, safety and hygiene standards. Flexible scheduling including evenings and weekends is expected.

Qualifications

• Previous experience in a FOH leadership role (Head Server, Supervisor, or similar).
• Strong customer service and communication skills.
• Ability to lead and motivate a team in a fast-paced environment.
• Excellent organizational and multitasking abilities.
• Knowledge of POS systems and restaurant billing procedures.
• A proactive and problem-solving mindset.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Lead and supervise FOH staff, ensuring smooth and efficient service.
• Provide excellent customer service, handling guest inquiries and special requests professionally.
• Train and mentor team members to uphold service standards.
• Oversee table management, reservations, and seating arrangements.
• Work closely with the BOH (Back of House) team to ensure seamless coordination.
• Promote upselling of menu items, specials, and beverages to enhance guest experience.
• Handle guest complaints and resolve service issues quickly and efficiently.
• Maintain cleanliness and organization of dining areas, bar, and service stations.
• Ensure all FOH operations comply with health, safety, and hygiene regulations.

Skills

FOH Leadership

Customer Service

Communication

Multitasking

POS Systems

Team Motivation

Flexibility

Job description

Umami is seeking a motivated FOH Section Lead to supervise the front-of-house team in a fast-paced dining environment. You will ensure exceptional guest experiences, manage reservations and seating, and work closely with the BOH team to maintain smooth service operations.

The role requires strong leadership, excellent customer service, and the ability to motivate a team while adhering to health, safety and hygiene standards. Flexible scheduling including evenings and weekends is expected.