Deputy General Manager - Restaurant Ops & Guest Experience

Leicester; Leicester; On-site; GBP 40,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Supportive team

Job summary

Umami World Kitchen in Leicester is seeking a proactive Deputy General Manager to help run daily operations, lead a diverse team, and uphold excellent guest service while protecting financial targets.

You will work closely with the General Manager to optimize operation, manage budgets, scheduling, and stock, and ensure compliance with health and safety standards, delivering a standout dining experience.

Qualifications

• Experience in deputy/general management in a restaurant or hospitality setting.
• Strong leadership, team coaching, and guest service mindset.
• Experience with budgeting, forecasting, and cost control.

Responsibilities

• Oversee daily restaurant operations with the GM to ensure smooth performance.
• Lead and train staff, uphold company standards and service quality.
• Support financial performance, including budgeting and cost control.
• Manage inventory, suppliers, and stock to optimize costs.
• Ensure health, safety and food safety compliance.
• Monitor guest feedback and address issues promptly.
• Assist in staffing, scheduling, and promoting the guest experience.
• Contribute to marketing initiatives and promotions to drive traffic.

Skills

Leadership

Team motivation

Operations management

Customer service

Budgeting & cost control

Staff training

Tools

POS systems

Inventory management software

Scheduling tools

Job description

Umami World Kitchen in Leicester is seeking a proactive Deputy General Manager to help run daily operations, lead a diverse team, and uphold excellent guest service while protecting financial targets.

You will work closely with the General Manager to optimize operation, manage budgets, scheduling, and stock, and ensure compliance with health and safety standards, delivering a standout dining experience.