Assistant Manager

Umami; Tees Valley; On-site; GBP 26,000 - 34,000; Full time

Job summary

Umami is seeking an experienced Assistant Manager to join our new team and oversee daily restaurant operations. You will support the General Manager and Deputy GM to ensure smooth service, training, and guest satisfaction.

You will help manage staffing, scheduling, inventory, and financial processes while maintaining high food-safety standards and a welcoming hospitality culture. Nights, weekends, and holidays may be required.

Qualifications

• Proven experience as Assistant Manager or similar in hospitality.
• Strong understanding of restaurant operations (front and back of house).
• Excellent leadership and interpersonal skills.
• Good financial acumen and budgeting experience.
• Ability to handle customer complaints professionally.
• Knowledge of food safety and local health regulations.
• Strong organizational and multitasking abilities.
• Flexible hours including nights, weekends, holidays.
• Proficiency with POS systems and scheduling tools.
• Customer-focused with hospitality mindset.

Responsibilities

• Assist daily operations with General Manager and Deputy General Manager.
• Oversee and support restaurant team to meet standards.
• Contribute to staff training and performance management.
• Manage inventory and stock levels to control costs.
• Create staff schedules and optimize labor.
• Ensure food safety and health standards compliance.
• Handle guest complaints professionally.
• Support budgeting and forecasting activities.
• Maintain clean and safe environment.
• Support promotions and events to drive sales.
• Monitor performance and customer satisfaction.
• Assist in recruiting and onboarding new staff.
• Lead by example in customer service.

Skills

Leadership

Staff training

Budget management

Customer service

Food safety

Operations management

Problem solving

Interpersonal skills

Tools

POS systems

Scheduling software

Job description

About the Role

We are looking for an experienced and dedicated Assistant Manager to join our new team and assist in overseeing the daily operations of our restaurant. As an Assistant Manager, you will play a key role in supporting the management team, ensuring that the restaurant operates efficiently, staff is well-trained, and customers receive excellent service.

Key Responsibilities

• Assist the General Manager and Deputy General Manager in the daily operation of the restaurant, ensuring that all tasks are completed efficiently.
• Oversee and support the restaurant team, ensuring they adhere to operational procedures, maintain high service standards, and meet performance expectations.
• Assist with staff training, development, and performance management to improve skills and promote a positive working environment.
• Support the management team in inventory management, including ordering supplies and managing stock levels to minimize waste and maximize cost control.
• Assist in creating staff schedules, ensuring adequate coverage and optimizing labor costs.
• Monitor and ensure compliance with food safety and sanitation standards as well as local health and safety regulations.
• Handle guest complaints and service issues in a professional and timely manner, ensuring customer satisfaction is maintained at all times.
• Assist in managing day-to-day financial operations, including tracking sales, controlling costs, and supporting budgeting and forecasting processes.
• Ensure that the restaurant maintains a clean and safe environment for staff and customers.
• Contribute to the implementation of restaurant promotions, events, and marketing strategies to increase traffic and sales.
• Help in managing operational procedures and ensuring that all daily tasks are completed on time and to the required standard.
• Support management in monitoring restaurant performance and customer satisfaction levels, providing feedback for continuous improvement.
• Assist in recruiting and onboarding new team members, ensuring they receive the necessary training and orientation.
• Lead by example in maintaining a high standard of customer service and hospitality at all times.

Key Requirements

• Proven experience as an Assistant Manager, Supervisor, or in a similar leadership role in the restaurant or hospitality industry.
• Strong understanding of restaurant operations, including front-of-house and back-of-house.
• Excellent leadership and interpersonal skills, with the ability to motivate and support team members.
• Good financial acumen, with an understanding of managing costs, tracking sales, and adhering to a budget.
• Ability to handle customer complaints and issues in a professional, effective manner.
• Knowledge of food safety, sanitation standards, and local health regulations.
• Strong organizational and multitasking skills, with the ability to manage various tasks and priorities.
• Ability to work flexible hours, including nights, weekends, and holidays, based on business needs.
• Proficiency with POS systems, scheduling software, and other restaurant management tools.
• Strong problem-solving skills and ability to make decisions under pressure.
• Passion for the restaurant industry and commitment to delivering an exceptional customer experience.

What We Offer

• Competitive salary and benefits package.
• Opportunities for career growth and advancement within the restaurant group.
• A dynamic and collaborative team environment.
• The opportunity to contribute to a successful and growing business.