Front-of-House Leader — Elevate Service & Team Growth

Umami; Tees Valley; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Collaborative team environment

Job summary

Umami in the United Kingdom is seeking an experienced Restaurant Supervisor to lead our front-of-house team and ensure exceptional customer service. You will oversee daily operations, manage staff, and guarantee a smooth dining experience for guests.

The role requires strong leadership and communication skills, with the ability to motivate a team and coordinate between front-of-house and kitchen operations.

Qualifications

• Experience as a Restaurant Supervisor or similar role.
• Strong leadership, communication, and customer service skills.
• Ability to manage and motivate a team.
• Knowledge of restaurant operations and inventory control.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Supervise front-of-house staff, including servers and hosts.
• Ensure customer service standards are met and handle guest inquiries or complaints.
• Train, motivate, and evaluate staff performance.
• Manage reservations, seating arrangements, and service flow.
• Oversee cleanliness and organization of dining areas.
• Assist in inventory management and ordering supplies.
• Coordinate with kitchen staff to ensure order accuracy and timely service.
• Ensure compliance with health, safety, and hygiene regulations.

Skills

Leadership

Communication

Customer Service

Team Motivation

Operations Knowledge

Flexibility

Job description

Umami in the United Kingdom is seeking an experienced Restaurant Supervisor to lead our front-of-house team and ensure exceptional customer service. You will oversee daily operations, manage staff, and guarantee a smooth dining experience for guests.

The role requires strong leadership and communication skills, with the ability to motivate a team and coordinate between front-of-house and kitchen operations.