Umami - Assistant Manager

Highcross Shopping Centre; Leicester; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Competitive salary and benefits

Career growth and advancement

Dynamic and collaborative team

Opportunity to contribute to a growing

Job summary

Umami World Kitchen is seeking an experienced Assistant Manager to oversee daily restaurant operations, support the management team, and ensure top-tier service.

You will lead staff training, manage schedules, monitor costs, and uphold food safety standards while driving guest satisfaction across the venue.

Qualifications

• Proven experience as Assistant Manager, Supervisor, or similar leadership role.
• Strong understanding of restaurant operations, front- and back-of-house.
• Excellent leadership and interpersonal skills; ability to motivate teams.
• Good financial acumen; manage costs, sales, and budget adherence.
• Ability to handle customer complaints professionally.
• Knowledge of food safety and health regulations.
• Strong organizational and multitasking abilities.
• Willingness to work flexible hours (nights, weekends, holidays).
• Proficient with restaurant management tools and POS systems.

Responsibilities

• Assist General Manager and Deputy General Manager in daily operations, ensuring tasks are completed efficiently.
• Oversee and support the restaurant team, maintaining high service standards.
• Assist with staff training, development and performance management.
• Support inventory management and stock control to minimize waste.
• Create staff schedules and optimize labor costs.
• Monitor compliance with food safety and health regulations.
• Handle guest complaints professionally to maintain satisfaction.
• Assist in financial operations: track sales, control costs, assist budgeting and forecasting.
• Maintain a clean and safe environment for staff and customers.
• Contribute to promotions, events and marketing strategies to drive traffic and sales.
• Support management in monitoring performance and customer satisfaction for continuous improvement.
• Assist in recruiting and onboarding new team members.

Skills

Leadership

Staff training

Financial acumen

POS systems

Scheduling software

Customer service

Decision making under pressure

Tools

POS systems

Scheduling software

Job description

Welcome to Umami World Kitchen, where global flavours collide in the most delicious way possible. Think of us as your culinary passport-no jet lag, just 100+ mouthwatering dishes from every corner of the globe. From Chinese dim sum to Italian classics, Indian spices to Malaysian street food, we've got it all under one seriously stylish roof.

Welcome to Umami World Kitchen, where global flavours collide in the most delicious way possible. Think of us as your culinary passport-no jet lag, just 100+ mouthwatering dishes from every corner of the globe. From Chinese dim sum to Italian classics, Indian spices to Malaysian street food, we've got it all under one seriously stylish roof.

About The Role

We are looking for an experienced and dedicated Assistant Manager to join our team and assist in overseeing the daily operations of our restaurant. As an Assistant Manager, you will play a key role in supporting the management team, ensuring that the restaurant operates efficiently, staff is well-trained, and customers receive excellent service.

Key Responsibilities

• Assist the General Manager and Deputy General Manager in the daily operation of the restaurant, ensuring that all tasks are completed efficiently.
• Oversee and support the restaurant team, ensuring they adhere to operational procedures, maintain high service standards, and meet performance expectations.
• Assist with staff training, development, and performance management to improve skills and promote a positive working environment.
• Support the management team in inventory management, including ordering supplies and managing stock levels to minimize waste and maximize cost control.
• Assist in creating staff schedules, ensuring adequate coverage and optimizing labor costs.
• Monitor and ensure compliance with food safety and sanitation standards as well as local health and safety regulations.
• Handle guest complaints and service issues in a professional and timely manner, ensuring customer satisfaction is maintained at all times.
• Assist in managing day-to-day financial operations, including tracking sales, controlling costs, and supporting budgeting and forecasting processes.
• Ensure that the restaurant maintains a clean and safe environment for staff and customers.
• Contribute to the implementation of restaurant promotions, events, and marketing strategies to increase traffic and sales.
• Help in managing operational procedures and ensuring that all daily tasks are completed on time and to the required standard.
• Support management in monitoring restaurant performance and customer satisfaction levels, providing feedback for continuous improvement.
• Assist in recruiting and onboarding new team members, ensuring they receive the necessary training and orientation.
• Lead by example in maintaining a high standard of customer service and hospitality at all times.

Key Requirements

• Proven experience as an Assistant Manager, Supervisor, or in a similar leadership role in the restaurant or hospitality industry.
• Strong understanding of restaurant operations, including front-of-house and back-of-house.
• Excellent leadership and interpersonal skills, with the ability to motivate and support team members.
• Good financial acumen, with an understanding of managing costs, tracking sales, and adhering to a budget.
• Ability to handle customer complaints and issues in a professional, effective manner.
• Knowledge of food safety, sanitation standards, and local health regulations.
• Strong organizational and multitasking skills, with the ability to manage various tasks and priorities.
• Ability to work flexible hours, including nights, weekends, and holidays, based on business needs.
• Proficiency with POS systems, scheduling software, and other restaurant management tools.
• Strong problem-solving skills and ability to make decisions under pressure.
• Passion for the restaurant industry and commitment to delivering an exceptional customer experience.

What We Offer

• Competitive salary and benefits package.
• Opportunities for career growth and advancement within the restaurant group.
• A dynamic and collaborative team environment.
• The opportunity to contribute to a successful and growing business.

If you're an enthusiastic leader with a passion for the restaurant industry and a desire to develop your career in management, we'd love to hear from you!