Responsive Repairs Planning Supervisor

Deekay Technical Recruitment; England; On-site; GBP 35,000 - 50,000; Full time

Job summary

A technical recruitment agency in the United Kingdom is seeking an individual to lead the back-office team for the Repairs Team. The role involves managing scheduling, ensuring efficient service delivery and administrative support, and overseeing processes and workflows. Strong communication and leadership skills are essential, and the position requires collaboration with various internal stakeholders. Candidates should be proactive in driving process improvements and supporting new initiatives.

Responsibilities

• Lead a team for the Repairs Team focusing on out of hours enquiries and work in progress.
• Ensure efficient service delivery and manage administrative support for repairs service.
• Drive new systems/process changes and conduct customer surveys as needed.

Job description

Responsibilities

To lead a team of back-office functions for the Repairs Team – out of hours enquiries, work in progress, invoicing, officer enquiries, contractor management and chase-ups and complex repair orders. Ensure that repairs jobs are monitored and coordinated and scheduled appropriately to maximise efficient service delivery. Manage the scheduling to ensure this is fully automated while overseeing the manual override function.

You will ensure that the correct information and management of contact for our internal/external customers and suppliers are in-line with our policies and procedures. Provide analysis of workflows and demands for service. Monitor performance data and potential risks and action solutions. Ensure administrative support is provided for the efficient running of the repairs service – voids, disrepair, damp and mould, invoicing and other areas. Provide support to the Operations Manager Responsive Repairs. Work in close liaison with the Repairs Front Office Team Leader.

Take responsibility for ensuring that processes and systems are kept under review. Support and drive any new system/process changes. Support the Housing Service in carrying out customer surveys regarding repairs, complaints and other areas of housing as may be required.