Respiratory Clinic Care Coordinator

Bristol NHS Foundation Trust; West of England; Presencial; GBP 22.000 - 27.000; Jornada completa

Descripción de la vacante

Bristol NHS Foundation Trust is seeking a proactive Respiratory Outpatient Clinic Coordinator to join the Respiratory Outpatients team at Bristol Royal Infirmary. You will help ensure timely appointments and act as a main point of contact for patients and staff.

The role involves triaging referrals, managing bookings via the PAS, and supporting clinicians with clear communications. A compassionate, resilient approach in a busy outpatient environment is essential.

Formación

• Educated to GCSE English Language and Maths (grade C or above) or equivalent.
• Business and Administration Level 3 NVQ or equivalent experience.

Responsabilidades

• Triaging referrals by liaising with clinical staff.
• Manage patient communications via telephone and Trust systems to create letters, emails and text reminders.
• Act as the point of contact for queries from clinical and non-clinical staff.
• Liaise with clinical and non-clinical teams across the Trust via telephone and email.
• Escalate patient queries, capacity problems and general issues to line manager or clinical staff.
• Communicate changes to clinics and appointments to patients, often at short notice.
• Demonstrate a caring, professional approach to patients, relatives and carers.

Conocimientos

Communication skills

Organisation

Teamwork

IT skills

Phone & in-person interactions

Educación

GCSE English Language and Maths (grade C or above)

Business and Administration Level 3 NVQ or equivalent

Herramientas

Patient Administration System

Microsoft Office

Descripción del empleo

Bristol NHS Foundation Trust is seeking a proactive Respiratory Outpatient Clinic Coordinator to join the Respiratory Outpatients team at Bristol Royal Infirmary. You will help ensure timely appointments and act as a main point of contact for patients and staff.

The role involves triaging referrals, managing bookings via the PAS, and supporting clinicians with clear communications. A compassionate, resilient approach in a busy outpatient environment is essential.