Outpatient Clinic Coordinator | Bristol NHS Foundation Trust

University Hospitals Bristol and Weston NHS Foundation Trust; West of England; On-site; GBP 25,000 - 35,000; Full time

Job summary

University Hospitals Bristol and Weston NHS Foundation Trust is seeking an Outpatient Clinic Coordinator to join the dedicated coordination team at Bristol Royal Hospital for Children. You will support booking outpatient appointments and day-case procedures, coordinating with clinicians and administrative staff to ensure smooth patient flow.

In this fast-paced role you will triage referrals, manage patient communications via phone, letter and text reminders, and respond to queries with empathy

Job description

Outpatient Clinic Coordinator | Bristol NHS Foundation Trust

Company:

Company: University Hospitals Bristol and Weston NHS Foundation Trust

This is a fantastic opportunity for a hardworking and enthusiastic individual to join the Outpatient Clinic Coordination Team within Bristol Royal Hospital for Children, which is part of Bristol Foundation Trust.

Working closely with the Assistant Performance and Operations Manager in a fast-paced environment, you will draw on your experience and skills to effectively communicate with patients, clinicians and peers to support the effective management of a range of administrative tasks, including booking Outpatient appointments along with day case Outpatient procedures.

The post-holder will contribute to the delivery of challenging performance targets through effective communication and liaison with clinical and administrative staff across the Bristol Royal Hospital for Children on a day-to-day basis.

Communication:

• To support the triaging of referrals by liaising with key clinical staff
• Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders
• Act as a point of contact for queries from clinical and non-clinical staff
• Liaise with clinical and non-clinical teams across the Trust via telephone and email
• Escalate patient queries, capacity problems and general issues as appropriate
• Communicate changes to clinics and appointments to patients as instructed, often at short notice
• To support the triaging of referrals by liaising with key clinical staff
• To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner

Organising and Planning:

• To manage and monitor all outstanding appointment requests through the Trust's Patient Administration System (PAS) and elevate any issues immediately to your manager
• Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots
• Attend appropriate meetings as required by the role's line manage

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer.

Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit andretain a workforce whichrepresentsthe rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your applicationinorder toensurewe’remeetingour pledge.

This advert closes on Monday 19 Oct 2026