Respiratory Outpatient Clinic Coordinator

Bristol NHS Foundation Trust; West of England; Sur place; GBP 22 000 - 27 000; Plein temps

Résumé du poste

Bristol NHS Foundation Trust is seeking a proactive Respiratory Outpatient Clinic Coordinator to join the Respiratory Outpatients team at Bristol Royal Infirmary. You will help ensure timely appointments and act as a main point of contact for patients and staff.

The role involves triaging referrals, managing bookings via the PAS, and supporting clinicians with clear communications. A compassionate, resilient approach in a busy outpatient environment is essential.

Qualifications

• Educated to GCSE English Language and Maths (grade C or above) or equivalent.
• Business and Administration Level 3 NVQ or equivalent experience.

Responsabilités

• Triaging referrals by liaising with clinical staff.
• Manage patient communications via telephone and Trust systems to create letters, emails and text reminders.
• Act as the point of contact for queries from clinical and non-clinical staff.
• Liaise with clinical and non-clinical teams across the Trust via telephone and email.
• Escalate patient queries, capacity problems and general issues to line manager or clinical staff.
• Communicate changes to clinics and appointments to patients, often at short notice.
• Demonstrate a caring, professional approach to patients, relatives and carers.

Connaissances

Communication skills

Organisation

Teamwork

IT skills

Phone & in-person interactions

Formation

GCSE English Language and Maths (grade C or above)

Business and Administration Level 3 NVQ or equivalent

Outils

Patient Administration System

Microsoft Office

Description du poste

Respiratory Outpatient Clinic Coordinator

This is an opportunity for an enthusiastic, flexible and hard working individual to join the Respiratory Outpatients team at Bristol Royal Infirmary UHBW.

The successful applicant will be working within our Outpatients Clinic Coordinator Team.

The post holder will ensure all patients have appointments in a timely and efficient manner, and will be a point of contact for patients and staff for queries relating to a patients first appointment within the Respiratory department. They will manage bookings via our referral system, and in charge of referrals when directing a patients pathway.

This post holder will be a key part of the team, focusing on delivering quality patient care.

*Please be aware we may close this advert early due to high volumes of applications - thank you*

Main duties of the job

Communication:

• To support the triaging of referrals by liaising with key clinical staff
• Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders
• To act as a point of contact for queries from clinical and non-clinical staff
• Liaise with clinical and non-clinical teams across the Trust via telephone and email
• Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate
• Communicate changes to clinics and appointments to patients as instructed, often at short notice.
• To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner

Organising and Planning:

• Implement the policy for patients who do not attend (DNA) their appointment
• To manage and monitor all outstanding appointment requests through the Trust's Patient Administration System (PAS) and escalated any issues immediately to your manager
• Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots
• Attend appropriate meetings as required by the role's line manager

About us

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England.

UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact.

Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Job responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Knowledge and Experience

• Clerical/administrative experience, including filing and/or reception
• Experience of dealing with the public, both on the telephone and in person
• Previous NHS experience
• Experience of using a Patient Administration System

Qualifications and Training

• Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
• Business and Administration Level 3 NVQ or equivalent experience

Skills and Abilities

• Effective and polite manner when dealing with people, both face to face and on the phone
• Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
• Ability to work effectively in a busy team, adjust to change and motivate others
• Ability to work on your own, using your own initiative, if required
• Confidence to handle difficult conversations with patients, relatives and carers
• Effective organisational skills
• Good IT skills including Microsoft packages
• Working knowledge of outpatient policies and procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.