Respiratory Administration Specialist

East Lancashire Hospitals NHS Trust; United Kingdom; À distance; GBP 21 000 - 25 000; Plein temps

Résumé du poste

East Lancashire Hospitals NHS Trust is seeking a Band 3 Respiratory Administrator to support the clinical and diagnostic teams across ELHT sites, including Rossendale, Accrington, Pendle, Blackburn and Burnley. You will provide high quality typing and admin support, manage clinic lists, handle referrals, and maintain patient records with confidentiality.

The role requires strong IT skills, familiarity with Cerner, and experience in medical records or admin in a healthcare setting.

Qualifications

• English Language GCSE or equivalent
• Previous IT systems experience
• Customer care experience
• IT/ Keyboard skills

Responsabilités

• To provide a high-quality typing support and administrative service to various teams.
• Validating lists
• To prioritise administration workload ensuring deadlines are met on a daily basis providing a seamless administration service to the medical secretarial teams.
• Take ownership of current waiting times and escalate if required to the administrative supervisor and Service Manager.
• Manage clinic lists and book patients in a timely manner
• Receive telephone enquiries with tact and discretion and have the ability to deal with these appropriately and in a timely manner.
• Receive, record and prioritise incoming and outgoing post, both paper and electronic, extracting relevant correspondence.
• Produce regular correspondence and documents to meet specific deadlines, using packages which may include Microsoft Office, Word, Excel, Outlook, PowerPoint and in-house computer packages.
• Receiving incoming patient referrals and action them as appropriate.
• Send out patients test results in a timely manner.
• To complete daily attendance and disposals, ensuring correct information is recorded and actioned in a timely manner.
• To be responsible for the reporting of faults appropriately, as directed.
• To be responsible for maintaining adequate stock levels, including receipting deliveries of parcels and equipment.
• To provide general administrative duties e.g. filing, scanning and photocopying.
• Tracking in/out medical notes.
• Requesting notes from medical records as appropriate.
• Ensure effective communication with all work colleagues, visitors and patients.
• Searching for notes following case note requests from Health Records.
• Be responsible for the upkeep of patients' hospital records via Cerner
• Always maintain confidentiality ensuring that information is only divulged to authorised sources and by appropriate means.
• Input and extract data from patient administration systems (Cerner) and other relevant software programs, which may be Trust-wide or specialty-specific.
• Ensure Department security is maintained.
• Ensure email and phones are checked and answered daily.
• Cancelling/amending outpatient clinics in absences.
• Training and support to the admin team, ensuring competencies

Connaissances

Typing

Keyboard skills

Medical terminology

Communication skills

Organisational skills

Confidentiality

Formation

English Language GCSE or equivalent

Outils

Cerner

Microsoft Office

Description du poste

East Lancashire Hospitals NHS Trust is seeking a Band 3 Respiratory Administrator to support the clinical and diagnostic teams across ELHT sites, including Rossendale, Accrington, Pendle, Blackburn and Burnley. You will provide high quality typing and admin support, manage clinic lists, handle referrals, and maintain patient records with confidentiality.

The role requires strong IT skills, familiarity with Cerner, and experience in medical records or admin in a healthcare setting.