Respiratory Administrator

East Lancashire Hospitals NHS Trust; United Kingdom; Teletrabalho; GBP 21 000 - 25 000; Tempo integral

Resumo da oferta

East Lancashire Hospitals NHS Trust is seeking a Band 3 Respiratory Administrator to support the clinical and diagnostic teams across ELHT sites, including Rossendale, Accrington, Pendle, Blackburn and Burnley. You will provide high quality typing and admin support, manage clinic lists, handle referrals, and maintain patient records with confidentiality.

The role requires strong IT skills, familiarity with Cerner, and experience in medical records or admin in a healthcare setting.

Qualificações

• English Language GCSE or equivalent
• Previous IT systems experience
• Customer care experience
• IT/ Keyboard skills

Responsabilidades

• To provide a high-quality typing support and administrative service to various teams.
• Validating lists
• To prioritise administration workload ensuring deadlines are met on a daily basis providing a seamless administration service to the medical secretarial teams.
• Take ownership of current waiting times and escalate if required to the administrative supervisor and Service Manager.
• Manage clinic lists and book patients in a timely manner
• Receive telephone enquiries with tact and discretion and have the ability to deal with these appropriately and in a timely manner.
• Receive, record and prioritise incoming and outgoing post, both paper and electronic, extracting relevant correspondence.
• Produce regular correspondence and documents to meet specific deadlines, using packages which may include Microsoft Office, Word, Excel, Outlook, PowerPoint and in-house computer packages.
• Receiving incoming patient referrals and action them as appropriate.
• Send out patients test results in a timely manner.
• To complete daily attendance and disposals, ensuring correct information is recorded and actioned in a timely manner.
• To be responsible for the reporting of faults appropriately, as directed.
• To be responsible for maintaining adequate stock levels, including receipting deliveries of parcels and equipment.
• To provide general administrative duties e.g. filing, scanning and photocopying.
• Tracking in/out medical notes.
• Requesting notes from medical records as appropriate.
• Ensure effective communication with all work colleagues, visitors and patients.
• Searching for notes following case note requests from Health Records.
• Be responsible for the upkeep of patients' hospital records via Cerner
• Always maintain confidentiality ensuring that information is only divulged to authorised sources and by appropriate means.
• Input and extract data from patient administration systems (Cerner) and other relevant software programs, which may be Trust-wide or specialty-specific.
• Ensure Department security is maintained.
• Ensure email and phones are checked and answered daily.
• Cancelling/amending outpatient clinics in absences.
• Training and support to the admin team, ensuring competencies

Conhecimentos

Typing

Keyboard skills

Medical terminology

Communication skills

Organisational skills

Confidentiality

Formação académica

English Language GCSE or equivalent

Ferramentas

Cerner

Microsoft Office

Descrição da oferta de emprego

Job Summary

This is an exciting opportunity to be a part of the Respiratory Directorate .The post holder should therefore expect to work across any of the 5 trust sites Including Rossendale, Accrington, Pendle, Blackburn, or Burnley, as required. The role of the Respiratory Administrator is to provide support to the clinical and diagnostic team with their workload and to develop skills to become one of the team.,

Responsibilities

• To provide a high-quality typing support and administrative service to various teams.
• Validating lists
• To prioritise administration workload ensuring deadlines are met on a daily basis providing a seamless administration service to the medical secretarial teams.
• Take ownership of current waiting times and escalate if required to the administrative supervisor and Service Manager.
• Manage clinic lists and book patients in a timely manner
• Receive telephone enquiries with tact and discretion and have the ability to deal with these appropriately and in a timely manner.
• Receive, record and prioritise incoming and outgoing post, both paper and electronic, extracting relevant correspondence.
• Produce regular correspondence and documents to meet specific deadlines, using packages which may include Microsoft Office, Word, Excel, Outlook, PowerPoint and in-house computer packages.
• Receiving incoming patient referrals and action them as appropriate.
• Send out patients test results in a timely manner.
• To complete daily attendance and disposals, ensuring correct information is recorded and actioned in a timely manner.
• To be responsible for the reporting of faults appropriately, as directed.
• To be responsible for maintaining adequate stock levels, including receipting deliveries of parcels and equipment.
• To provide general administrative duties e.g. filing, scanning and photocopying.
• Tracking in/out medical notes.
• Requesting notes from medical records as appropriate.
• Ensure effective communication with all work colleagues, visitors and patients.
• Searching for notes following case note requests from Health Records.
• Be responsible for the upkeep of patients' hospital records via Cerner
• Always maintain confidentiality ensuring that information is only divulged to authorised sources and by appropriate means.
• Input and extract data from patient administration systems (Cerner) and other relevant software programs, which may be Trust-wide or specialty-specific.
• Ensure Department security is maintained.
• Ensure email and phones are checked and answered daily.
• Cancelling/amending outpatient clinics in absences.
• Training and support to the admin team, ensuring competencies

Additional information

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

An exciting opportunity has arisen for a dynamic and enthusiastic Band 3 respiratory Administrator to work in the Respiratory Department and Chest clinics across ELHT, This highly responsible role requires competence in word processing, keyboard skills, audio-transcription, medical terminology, communication and organisational skills. An ability to understand the need for and to maintain confidentiality is essential., English Language GCSE or equivalent

• English Language GCSE or equivalent
• Previous experience of working with IT systems or Microsoft Office.
• Previous experience in a customer care environment.
• IT/ Keyboard skills

Desirable criteria

• Good verbal and written communication skills, Driver and access to vehicle

About the Employer

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.

The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust.

We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background. We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit.

Salary and Benefits

• Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro-rata. For posts on Agenda for Change pay-scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.

Disclosure and Barring Scheme

Disclosure and Barring Scheme (DBS) If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained. The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974. In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1-3 months as a deduction from the monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed. The cost for an Enhanced DBS, is £45.90 and for a Basic & Standard, this is £24.90 this cost includes a £4.90 admin fee.