Resources Manager – Crew Delivery Manager

TN United Kingdom; Cirencester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the rail industry is seeking a Resources Manager to oversee crew delivery operations. This desk-based role involves managing train crew logistics, ensuring timely service, and utilizing specialized railway software. Ideal candidates will possess strong communication skills, attention to detail, and the ability to thrive under pressure. The role offers a dynamic work environment with opportunities for ongoing development and a range of benefits, including free rail travel for employees and their families.

Benefits

Defined Benefit Pension Scheme

Free Rail Travel for Employee and Family

Health Care

Discounts

Employee Assistance Program

Qualifications

• Proactive with good attention to detail.
• Ability to communicate safety-critical information.

Responsibilities

• Ensure train crew reach destinations on time.
• Manage resource desk operations in a 24/7 roster.
• Oversee crew operations within assigned network area.

Skills

Attention to Detail

Communication

Computer Literacy

Flexibility

Resilience

Tools

Office 365

Job description

Resources Manager – Crew Delivery Manager, Cirencester

Client:

Great Western Railway (GWR)

Location:

Cirencester, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

3ffb70531178

Job Views:

3

Posted:

17.05.2025

Expiry Date:

01.07.2025

Job Description:

Resources Manager (Crew Delivery Manager)

Location: GWR Integrated Control Centre – Swindon

Who are we?

GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We operate some of the newest trains in the country and have exciting plans to expand our services. With over a hundred million passenger journeys annually, we serve over 275 stations across the South West, including Cornwall, South Wales, London, and top tourist destinations.

Our aim is to transform train travel, empowering a diverse team of over 6,000 employees to provide a great experience for our customers. We seek to revalue rail as a relaxing, fast, efficient, and friendly mode of travel.

About the role:

The role involves ensuring train crew reach their destinations on time, overseeing positions such as Drivers, Guards, and Catering Staff across the GWR network.

You will manage the resource desk operations in a 24/7 roster, working closely with Train Service Delivery and Network Rail colleagues. Responsibilities include service planning, emergency train plans, managing disruptions, supporting colleagues, and administrative tasks.

This is a dynamic, desk-based role requiring the use of specialised railway software. Once on shift, you will oversee crew operations within your assigned network area.

Candidate considerations:

• Are you interested in a demanding role in the rail industry?
• Are you trustworthy and reliable?
• Are you flexible and adaptable to changing demands?
• Can you work independently and as part of a team?
• Do you have resilience to handle pressure and make decisions?
• Can you manage routine tasks alongside changing priorities?
• Are you eager to learn in a fast-paced environment with live desk training?
• Are you committed to skill development and high standards?

If you answered "No" to any, consider if a control-based role suits your strengths. If "Yes" to all, we encourage you to apply.

Minimum eligibility criteria:

• Proactive with good attention to detail
• Knowledge of the GWR network
• Ability to communicate safety-critical information by phone
• Computer literacy in Office 365 (training provided)
• Clear communication and interpersonal skills
• Reliable transportation for commuting, as train services may be unavailable at times
• Willingness to work shifts up to 12 hours, including weekends and holidays

The Reward:

Benefits include ongoing development, a defined benefit pension scheme, free rail travel for you and family, health care, discounts, and an employee assistance program.

Inclusive environment:

We value diversity and promote equal opportunities, supporting flexible working options. If you need additional support due to disability or neurodivergence, please refer to the provided links for assistance.