Resources Manager – Crew Delivery Manager

TN United Kingdom; Swindon; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the railway sector is seeking a Resources Manager to oversee crew operations and ensure timely crew delivery. This dynamic, desk-based role involves planning services, managing disruptions, and supporting colleagues. The ideal candidate will be proactive, detail-oriented, and adaptable, with strong communication skills. Benefits include free rail travel for family, health care, and ongoing development opportunities.

Benefits

Free Rail Travel for Family

Defined Benefit Pension Scheme

Health Care

Shopping Discounts

Employee Assistance Programme

Qualifications

• Proactive with good attention to detail.
• Ability to pass safety-critical information via phone.

Responsibilities

• Oversee resource desk operations on a 24/7 roster.
• Manage service disruptions and recovery.
• Handle administrative tasks related to crew operations.

Skills

Attention to Detail

Clear Communication

Interpersonal Skills

Flexibility

Resilience

Education

Computer Literacy in Office 365

Job description

Resources Manager (Crew Delivery Manager)

GWR Integrated Control Centre – Swindon

Who are we?

GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful countryside and some of the UK's top tourist destinations.

We are transforming the way people think about train travel, empowering our team of over 6,000 people from diverse backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient, and friendly.

About the role:

The role involves ensuring that train crew reach their destinations on time. We oversee positions including Drivers, Guards, and Catering Staff across the GWR network.

As part of our team, you will oversee the resource desk operations on a 24/7 roster, working closely with Train Service Delivery and Network Rail colleagues. Your responsibilities include forward planning of services, implementing emergency train plans, managing service disruptions and recovery, supporting colleagues in need, and handling administrative tasks.

This is a dynamic, desk-based role requiring the use of specialised railway industry software. Once on shift, you will oversee crew operations in your assigned network area.

Candidate considerations:

• Are you genuinely interested in a demanding role in the railway sector?
• Do others see you as trustworthy and reliable?
• Are you flexible and adaptable to changing business needs?
• Are you comfortable working independently and in a team?
• Do you have resilience to handle various situations and make decisions under pressure?
• Can you manage routine tasks while juggling multiple demands?
• Are you eager to learn in a fast-paced environment with live desk training?
• Are you committed to skill development and high standards through competency assessments?

If you answered "No" to any, consider if a control-based role suits you. If "Yes" to all, we encourage you to apply.

Eligibility criteria:

• Proactive with good attention to detail
• Knowledge of the GWR network
• Ability to pass safety-critical information via phone
• Computer literacy in Office 365 (training provided for rail-specific IT)
• Clear communication and interpersonal skills
• Reliable transportation for commuting, as train services may not always be available
• Willingness to work shifts up to 12 hours, including weekends and public holidays

The Reward:

Benefits include ongoing development, a defined benefit pension scheme, free rail travel for you and your family across the GWR network, health care, shopping discounts, and an employee assistance programme.

At GWR, we aim for an inclusive environment, valuing diversity and ensuring equal opportunities. We support flexible working options and provide additional application support for candidates with disabilities or neurodivergent conditions.