Resources Admin Officer 202611

Berneslai Homes; South Yorkshire; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Agile Working Packages

Excellent Pension Scheme

Discounted Gym Membership

Health & Wellbeing Checks

Fantastic Training and DevelopmentOppr

Training and Development Opportunities

Job summary

Berneslai Homes in Barnsley is seeking a Resources Admin Officer to provide comprehensive admin support across the Resources team and the wider company. You will manage clerical tasks, prepare correspondence and reports, and coordinate internal and external communications to ensure a professional, customer-focused service.

You will also take meeting minutes, maintain templates, handle insurance claim details, and keep the customer profile system up to date.

Qualifications

• 4 GCSEs (A-C) or equivalent qualification OR relevant office experience.
• Demonstrate a positive, flexible approach to team working.
• Experience of providing administrative support in busy environment including maintaining accurate records.
• Experience of working within customer focused service; ability to organise and prioritise own workload with minimal supervision.

Responsibilities

• Provide a high-quality clerical and typing service, including preparation of general correspondence, bespoke letters, reports and other administrative documents.
• Attend meetings in the Resources Directorate and take minutes as required.
• Update standard letter templates and liaise with the appropriate Officer to keep information current.
• Respond to and process customer insurance claims with tenancy, property and repairs history details.
• Update and maintain the customer profile database and extract information from systems as required.

Skills

Team working

Administrative support

Customer service

Organise workload

Education

4 GCSEs (A-C) or equivalent

Job description

Salary: £26,427 to £26,847 Working Arrangements: Full Time Hours of Work: 37 hours per week Status of Employment: Permanent

At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley.

Managing around 18,000 homes on behalf of Barnsley Council, our '3 Cs' values are at the heart of all we do here - we promise to always put the Customer first , have a Can do attitude to make change happen, and stay Curious to make sure we get things right.

We're proud to announce that we are the first local authority to achieve the highest C1 grading from the Regulator of Social Housing following our recent inspection. This outcome means that we meet consumer standards as a landlord, identify when issues occur, and implement plans to prevent recurrence-demonstrating our commitment to providing high-quality homes and prioritising tenant safety, needs, and well-being.

The Resources Admin Officer role:

We have an exciting opportunity for an experienced administrator to join our Resources team. As our Resources Admin Officer, you will play a vital role in providing comprehensive and professional admin support within the Resources team and company wide where required.

You will interact with many of our stakeholders both internal and external and will show our values each day by ensuring a customer focussed service is provided to all.

Key duties and responsibilities of our Resources Admin Officer:

• Provide a high-quality clerical and typing service, including the preparation of general correspondence, bespoke letters, reports, and other administrative documents. Support effective tenant liaison and coordinate clear internal and external communications to ensure consistent and professional information sharing.
• Attend meetings as required within the Resources Directorate and undertake minutes of those meetings as required.
• Utilise standard letter templates and update these as and when necessary, in liaison with the Senior Administration Officer and the appropriate Officer within the relevant service.
• Respond to and process customer insurance claims, providing relevant tenancy details, property details and repairs history. This also involves the consultation with other services to facilitate resolution.
• Update and maintain the customer profile database and extract information from systems as required.

What we're looking for in our Resources Admin Officer:

• 4 GCSEs (A-C Grade) or equivalent qualification OR relevant office experience
• Demonstrate a positive, flexible approach to team working
• Experience of providing administrative support in busy environment including maintaining accurate records
• Experience of working within customer focused serviceAbility to organise and prioritise own workload with minimum supervision

What you might be asking is, why work for us?

We are proud to put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including:

• Agile Working Packages
• Excellent Pension Scheme
• Discounted Gym Membership
• Health & Wellbeing Checks
• Fantastic Training and Development Opportunities

Job Description and Employee Specification: Resources Admin Officer JD and ES.pdf

Further Information

For an informal discussion about this role, please contact Jade Beaumont, by emailing [e-mail]

• We conduct spot checks for AI use in applications to ensure a fair and transparent recruitment process. If AI use is suspected, we may contact you to discuss it, which may result in your application being withdrawn.
• This post requires a Basic Criminal Record Check.

Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community.