Administration Officer

Sanctuary Group; Ely; Hybrid; GBP 27,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave + pro rata

Pension scheme

Life Assurance

Employee Advice Service

Cycle to Work

Wellbeing support

Staff Networks

Job summary

Sanctuary Group is seeking an Administration Officer based in Ely with a mix of home and office working. The role is 40 hours per week, Mon-Fri with standard daytime hours, and is a temporary position for up to 12 months.

You will join Property Services, supporting repairs, compliance and estate services across the UK. You will deliver strong administrative systems, work to deadlines, communicate with stakeholders, and maintain accurate records.

Qualifications

• Literacy and numeracy equivalent to passes in GCSE English and Maths.
• Proven experience of working to deadlines and prioritising workloads.
• Some experience with data input and database updates.
• Good organisational and planning skills.
• Strong written and spoken English communication.

Responsibilities

• Deliver, maintain and monitor efficient administrative systems to support service delivery in line with policies and regulations.
• Support regional teams with accurate, timely information for regulatory standards.
• Manage relationships with internal/external stakeholders, residents and contractors; investigate and respond to complaints.
• Maintain filing systems and databases for easy access and timely information.

Skills

Literacy & numeracy

Deadlines

Data handling

Organisation

Communication

Planning

Education

GCSE English & Maths

Job description

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Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Administration Officer

Lancaster Way, Ely based with a balance of home and office working

£29,541 per year

40 hours per week

Mon-Fri 07:30-16:00 or 08:00-16:30

Temporary position for up to 12 months

We have an opportunity for an Administration Officer to join our in Ely working closely with the Service Delivery Manager. The position sits within Property Services, who are responsible for delivering high quality and cost-effective property repairs, compliance and installation and estate services across the UK to mainly internal clients and additionally a small number of external clients. It is also responsible for operational Health and Safety of the service, including fire safety and delivering effective group wide asset management and reinvestment programmes. This is a varied and challenging role that would suit an organised and proactive individual.

The role of Administration Officer will include:

• Deliver, improve, maintain and monitor effective and efficient administrative systems to support the delivery of services in accordance with policies, procedures and relevant regulations
• Support the regional teams by ensuring accurate and timely information is collected, collated, prepared and presented to ensure regulatory and other standards are continuously met or exceeded
• Support the management and maintenance of relationships with internal and external stakeholders, residents and contractors, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately, including investigating and responding to complaints
• Maintain effective filing systems, database records and processes that enable the accurate recording and timely provision of information, ensuring they are as user friendly and accessible as possible

Skills and experiences:

• Recent experience of undertaking a similar role
• Literacy and numeracy equivalent to passes in GCSE Grade English and Maths
• Proven experience of working to deadlines and prioritising workloads, both for self and others
• Some experience of working with data, including inputting and updating databases
• Good organisational and planning skills
• Good communication skills, including both written and spoken English

About us

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays ( pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [e-mail]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

We work closely with the Home Office in order to prevent unlawful working.

Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.