Resource Planning Manager (Mechanical and Electrical Services)

And Yorkshire Housing Limited; Leeds; Hybrid; GBP 44,000 - 54,000; Full time

Benefits offered by this job

35-hour working week

Homeworking contract

26 days annual leave

Health cash plan

Pension with 9% match

Discounts and wellbeing support

Job summary

Yorkshire Housing is seeking a Mechanical & Electrical Resource Planning Manager to lead planning, performance and compliance support across gas, electrical and safety programmes. You will lead Senior Resource Planners and Access Officers, ensuring timely delivery, robust data and continuous service improvements.

The role reports to the Head of Mechanical & Electrical, driving governance, assurance and strong customer outcomes.

Qualifications

• Experience leading planning, scheduling, operational support or compliance teams.
• Strong experience managing performance within a repairs, maintenance, compliance, housing or property-related environment.
• Knowledge of statutory compliance requirements, particularly gas, electrical and wider property safety obligations.
• Experience using operational data, reporting and performance information to identify risks, monitor service delivery and drive continuous improvement.
• Strong stakeholder management skills with the ability to influence, challenge and collaborate effectively across multiple teams.
• Experience reviewing and improving processes, systems and ways of working to deliver better business and customer outcomes.
• A passion for developing people, building capability and creating high-performing teams.
• Excellent organisational skills, attention to detail and the ability to manage competing priorities.
• Strong IT skills, including experience using Excel and other business systems to manage performance and workloads.
• A commitment to Yorkshire Housing's values and an inclusive way of working.

Responsibilities

• Lead the planning function coordinating compliance activities, servicing programmes and operational support services.
• Provide leadership and direction to a team, creating accountability, continuous improvement and excellent customer service.
• Ensure workloads, priorities and resources are managed effectively and risks are escalated appropriately.
• Oversee compliance data, reporting and audit trails to support decision-making across the service.
• Champion service improvement by reviewing processes, systems and ways of working to enhance efficiency and customer experience.

Skills

People management

Planning & scheduling

Performance management

Stakeholder management

Data analysis & reporting

IT skills (Excel etc.)

Tools

Excel

Business systems

Job description

You might think of Yorkshire Housing as 'just' a housing provider, but we're so much more than that. Yes, we own and manage over 20,000 homes across Yorkshire and help create places people are proud to call home, but we're also committed to making a positive difference in people's lives.

Keeping our customers safe is one of our highest priorities. That's why we're looking for a Mechanical & Electrical Resource Planning Manager to lead the planning, performance and compliance support functions that underpin our Mechanical & Electrical services.

This is a key operational leadership role, ensuring our gas, electrical and compliance programmes are effectively planned, monitored and delivered within statutory and organisational timescales.

Leading a team of Senior Resource Planners, Resource Planners and Access Officers, you'll play a critical role in driving operational performance, managing compliance risk and ensuring the business has confidence in the data, systems and processes that support safe service delivery.

What will you be doing?

Reporting to the Head of Mechanical & Electrical, you'll lead a high-performing planning function responsible for coordinating compliance activities, servicing programmes and operational support services across Yorkshire Housing (inclusive of empty homes, planned works and responsive repairs). You'll provide leadership and direction to your team, creating a culture of accountability, continuous improvement and excellent customer service. You'll support and develop colleagues to perform at their best while ensuring workloads, priorities and resources are managed effectively. Working closely with operational managers and stakeholders across the business, you'll help ensure compliance activities are delivered efficiently, risks are identified and escalated appropriately, and performance targets are achieved. A significant part of the role involves leading on compliance performance, governance and assurance. You'll oversee critical compliance data, reporting and audit trails, ensuring information is accurate, visible and supports effective decision-making across the service. You'll also champion service improvement, reviewing processes, systems and ways of working to improve efficiency, strengthen compliance controls and enhance the customer experience. This is a role for someone who enjoys solving operational challenges and making a tangible impact on service delivery. Already feel this is the role for you? There's plenty more detail available in the Role Profile.

Who are we looking for?

We're looking for an experienced operational leader who combines strong people management skills with a solid understanding of planning, compliance and performance management.

• Experience leading planning, scheduling, operational support or compliance teams.
• Strong experience managing performance within a repairs, maintenance, compliance, housing or property-related environment.
• Knowledge of statutory compliance requirements, particularly gas, electrical and wider property safety obligations.
• Experience using operational data, reporting and performance information to identify risks, monitor service delivery and drive continuous improvement.
• Strong stakeholder management skills with the ability to influence, challenge and collaborate effectively across multiple teams.
• Experience reviewing and improving processes, systems and ways of working to deliver better business and customer outcomes.
• A passion for developing people, building capability and creating high-performing teams.
• Excellent organisational skills, attention to detail and the ability to manage competing priorities.
• Strong IT skills, including experience using Excel and other business systems to manage performance and workloads.
• A commitment to Yorkshire Housing's values and an inclusive way of working.

What's in it for you?

• £49,000 per year salary
• 35-hour working week
• Homeworking contract with flexibility in line with our Hub, Home and Roam approach
• 26 days annual leave (raising annually to 31 days) plus Bank Holidays
• Health cash plan
• Pension scheme with matched contributions up to 9%
• Retail discounts and wellbeing support
• And plenty more besides.

Now you're really interested? At YH, we're actively building a working environment that's inclusive as well as diverse, where everyone can contribute their best work and be themselves. We believe difference is what makes us stronger and recognise the importance of our teams reflecting the communities we serve, so we welcome and encourage candidates from all backgrounds for this role.