Resource Team Leader - Home Operations

Morgan Sindall Property Services; Newcastle-under-Lyme; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Holiday entitlement

Employee assistance

Training & development

Benefits platform

Holiday buy scheme

Tech savings

Volunteer days

Pension scheme

Wellbeing program

Job summary

Aspire Housing is seeking a Resource Team Leader to guide the operational support function and a motivated team, coordinating planned investment works and engaging customers effectively. You will drive service excellence, improve resource planning and maintain high standards across communication, reporting and administration.

You will lead development of staff, promote accountability and implement practical improvements with data-driven insight, building a culture of continuous improvement and

Qualifications

• Experience leading operational support teams in housing, repairs, maintenance, or property services desirable.
• Strong people-management and coaching abilities.
• Data-driven mindset with ability to improve processes.

Responsibilities

• Lead the operational support function and a high-performing team.
• Coordinate planned investment works and scheduling across boiler, kitchen, bathroom programmes and other works.
• Embed right-first-time processes and ensure high service and administrative standards.
• Manage customer and contractor communications, reporting and payments, and drive continuous improvement.

Job description

As our Resource Team Leader, you will lead the operational support function, creating a motivated, high-performing team that coordinates planned investment works and supports strong customer engagement. This includes boiler, kitchen and bathroom replacements, HHSRS programmes, and damp and mould remediation works. You will drive service excellence, efficient resource planning and positive outcomes for customers and the business. You will lead, guide and coach a team of business support professionals to deliver a consistent, efficient and customer-focused service. You will embed right-first-time processes across workstreams, oversee operational support from initiation to completion, coordinate scheduling, maintain system accuracy, manage customer and contractor communications, support reporting and payments, and ensure compliance and administration are completed to a high standard.

We are looking for a motivated, people-focused leader who can bring colleagues together around a shared purpose and build a culture of accountability, collaboration and continuous improvement. You will have experience leading and developing operational support teams, helping people perform at their best while maintaining strong service and operational standards. You will be confident improving ways of working, challenging inefficiencies and implementing practical solutions that benefit customers, colleagues and the organisation. You will understand systems, processes and performance management, using data and insight to monitor performance, identify trends and support continuous improvement. You will be committed to high-quality service, consistent ways of working and giving your team the tools, knowledge and support to succeed. Strong relationship-building skills are essential, as you will work with colleagues, customers, contractors and other stakeholders to deliver effective services. You will also support change, promote new ways of working and keep your team engaged and focused through improvement. Experience within housing, repairs, maintenance, compliance or property services would be advantageous. This is an exciting opportunity for a Team Leader who is passionate about developing people, improving services and delivering excellent operational performance. You will help embed consistent processes, maximise systems and technology, and create a simpler, more efficient service for our customers and communities. If you are passionate about leading people, driving continuous improvement and delivering excellent customer outcomes, we would love to hear from you.

The Boards of Aspire Housing and whg have agreed to move forward with plans to merge, creating a new housing association with more than 32,000 homes across the Midlands. Would you like to work for a Sunday Times Best Places to Work organisation for the second-year running? Aspire Housing is going through an exciting period of transformation, introducing new roles to strengthen service delivery. As part of our 2026 focus, corporate plan and values, these roles will help us put customers at the heart of what we do and get the job right first time.

• Belonging to a team who make a difference to our community and value equality, diversity and inclusion.
• 25 days holiday + bank holidays + 3 concessionary days at Christmas
• Comprehensive employee assistance programme.
• Ongoing training and development in your role.
• A full benefits and discounts platform.
• Holiday buy, tech and annual savings schemes.
• Volunteer days.
• Competitive rates of pay.
• A generous company pension scheme.
• Wellbeing and stay safe provisions to look after you at work.

This role is subject to a basic DBS check.