Resource Coordinator: Salesforce & Resource Planning

CDW Co.; Greater London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

CDW is seeking a Resource Coordinator responsible for managing Professional Services opportunities from triage to completion. The role involves scheduling CDW and third-party resources, ensuring proper documentation, and coordinating with various internal teams to maximise utilisation and service quality.

The ideal candidate will be highly organized, experienced in administration, and proficient with Salesforce and Microsoft Office.

Qualifications

• Experience in an administrative role.
• Strong communication and organizational skills.
• Proficient with Microsoft Office (Outlook, Word, Excel).
• Attention to detail and ability to follow established procedures.
• Proactive with a can-do attitude and initiative.

Responsibilities

• Manage Professional Services cases in Salesforce through full lifecycle.
• Allocate resources based on skills, availability and location.
• Ensure correct documentation (e.g. SOW) is in place.
• Engage third-party providers when needed.
• Maintain scheduling system for utilisation and forecasting.
• Validate sales orders and prerequisites before allocation.
• Collaborate with stakeholders to maximise team utilisation.
• Review Power BI and resourcing reports for accuracy.
• Communicate with Billing, Sales, and suppliers efficiently.
• Provide cover during absences and high demand.

Skills

Highly organized

Administrative experience

Strong communication

MS Office (Outlook, Word, Excel)

Proactive and initiative

Tools

Salesforce

Job description

CDW is seeking a Resource Coordinator responsible for managing Professional Services opportunities from triage to completion. The role involves scheduling CDW and third-party resources, ensuring proper documentation, and coordinating with various internal teams to maximise utilisation and service quality.

The ideal candidate will be highly organized, experienced in administration, and proficient with Salesforce and Microsoft Office.