Resource Coordinator: Schedule & Optimize Professional Services

CDW; Greater London; On-site; GBP 28,000 - 38,000; Full time

Job summary

CDW is seeking a Resource Coordinator to manage Professional Services opportunities end-to-end by scheduling CDW and 3rd party resources based on availability, skills and location. You will ensure quality documentation and keep stakeholders informed through the lifecycle.

The role requires strong organisational ability, experience in an administrative setting, and proficiency with Microsoft Office and Salesforce.

Qualifications

• Experience in an administrative role or similar
• Excellent communication skills, both written and verbal
• Proficient with Microsoft Office (Outlook, Word, Excel)
• Familiarity with Salesforce and BI tools is a plus
• Strong organisational skills and attention to detail

Responsibilities

• Manage Professional Services cases in Salesforce through the full lifecycle, triage, scope, and acceptance
• Allocate resources based on skills, availability and location
• Own resource bookings and ensure correct documentation (e.g. SoW)
• Engage third-party resource providers when needed
• Maintain scheduling systems and monitor utilisation and forecasts
• Validate sales orders and prerequisites before allocation
• Collaborate with stakeholders to maximise team utilisation
• Review Power BI and resourcing reports for accuracy
• Communicate with Billing, Sales, and suppliers via shared mailbox
• Build strong relationships with internal and external stakeholders
• Provide cover for other coordinators during absences
• Maintain 95% accuracy per month

Skills

Administrative experience

Strong communication

Microsoft Office

Salesforce

Power BI

Organisation

Tools

Salesforce

Power BI

Microsoft Office

Job description

CDW is seeking a Resource Coordinator to manage Professional Services opportunities end-to-end by scheduling CDW and 3rd party resources based on availability, skills and location. You will ensure quality documentation and keep stakeholders informed through the lifecycle.

The role requires strong organisational ability, experience in an administrative setting, and proficiency with Microsoft Office and Salesforce.