Strategic Resource Coordinator — Professional Services

CDW group; City Of London; On-site; GBP 28,000 - 36,000; Full time

Job summary

CDW is seeking a Resource Coordinator in London to manage Professional Services opportunities end-to-end, coordinating CDW and third-party resources based on availability, location, and skills. You’ll ensure documentation, validate orders, and keep systems up to date.

You will collaborate with sales, billing, and suppliers, continually optimise utilisation and provide responsive service while following agreed processes and maintaining high accuracy.

Qualifications

• Highly organised with strong decision-making skills.
• Previous experience in an administrative role.
• Strong communication skills.
• Proficient with Microsoft Office products, such as Outlook, Word & Excel.
• Quality focused with excellent attention to detail.
• Able to work with established procedures with moderate supervision.
• Results-oriented with a track record of success for achieving and exceeding goals.
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• Pro‑active with a desire to make a positive impact.
• Uses Initiative to complete tasks efficiently.
• Methodical & analytically minded.

Responsibilities

• Manage Professional Services cases in Salesforce through the full lifecycle — triage, scope, and acceptance — keeping all records accurate and updated within agreed timeframes.
• Allocate the most appropriate resource to each engagement based on skills, availability, and location, optimising both service quality and CDW's commercial position.
• Take full ownership of resource bookings, ensuring the correct documentation (e.g. a Statement of Work) is in place and stored in the correct folder structure.
• Engage third party resource providers where suitable in-house resources are unavailable.
• Maintain the scheduling system so that team utilisation, forecasting, and management information remain accurate.
• Validate sales orders to confirm the information is correct and all prerequisites are met before resources are allocated.
• Collaborate with stakeholders across the business to review and maximise team utilisation.
• Review weekly Power BI and resourcing reports, resolving or escalating any inaccuracies.
• Manage day to day communications with the Billing & Support team, Sales Account Managers, and suppliers through the shared mailbox.
• Build strong, collaborative working relationships with internal and external stakeholders.
• Provide excellent service at every touchpoint — responding promptly, professionally and going the extra mile to meet the needs of coworkers and customers.
• Provide cover for other coordinators during periods of absence or high demand.
• Consistently follow team processes, achieving at least 95% accuracy each month.

Skills

Highly organised

Administrative experience

Strong communication

MS Office (Outlook/Word/Excel)

Attention to detail

Procedural discipline

Results-oriented

Proactive

Initiative

Methodical and analytical

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Job description

CDW is seeking a Resource Coordinator in London to manage Professional Services opportunities end-to-end, coordinating CDW and third-party resources based on availability, location, and skills. You’ll ensure documentation, validate orders, and keep systems up to date.

You will collaborate with sales, billing, and suppliers, continually optimise utilisation and provide responsive service while following agreed processes and maintaining high accuracy.