Resort Safety Officer (SIA Qualified)

Butlin's; Minehead; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Live-in accommodation

Job summary

Butlin's Minehead is seeking a Resort Safety SIA team member to help keep guests safe while delivering friendly, proactive service across the resort. You will patrol the grounds, greet guests at the gate, and manage access at entrances, providing first aid when needed and ensuring compliance with licensing requirements.

The role requires an SIA Door Supervisor licence, a hands-on, team-oriented mindset, and the ability to work rotating shifts from 8am to 8pm and 8pm to 8am.

Qualifications

• SIA Door Supervisor licence is essential.
• Experience delivering customer service in a guest-focused environment.

Responsibilities

• Carry out regular patrols of the resort to ensure safety.
• Welcome guests at the gate and monitor access at all entrances.
• Provide first aid assistance when needed and follow licensing laws.
• Respond to incidents with a calm, customer-focused approach.
• Collaborate with the security team and resort staff.

Skills

SIA Door Supervisor Licence

Customer service

Teamwork

Communication

Dealing with pressure

Job description

About The Role

As a Resort Safety SIA team member you will need to deal with a wide range of challenges which will require you to combine your customer service skills with your security knowledge. You will need to ensure that our guests feel safe and secure throughout their stay at Butlin's. Good communication is vital together with a fair approach to resolving any problems that may occur. Whether working in one of our licensed venues, patrolling the grounds or giving a warm welcome at the gate, the purpose of the role remains the same. Our guests' safety is your priority. You will carry out regular patrols of the Resort, welcome our guests on Mondays and Fridays to the Resort providing the best possible first two hours experience, maintain access control of our three Resort entrances with a customer focused approach. You may carry out first aid assistance to team and guests and work in accordance to Butlin's, SIA and local licensing laws when working in our licensed venues.

Typical working hours: Working variable shift patterns covering 8am - 8pm (day shifts) and 8pm - 8am (night shifts) over 40 hours per week this qualified role is permanent, and is paid fortnightly. Live in accommodation may be available for those aged 18 and over and if relocating to the area.

Department Resort Safety Employment Type Permanent - Full Time Location Minehead Workplace type Onsite Reporting To Darren Hinchcliffe

About You

You should have a hands on approach to work with an ability to work well under pressure whilst maintaining a positive 'people person' attitude. you should enjoy working in a team with common goals and be passionate about delivering exceptional customer service as well as confident to work on your own initiative when necessary.

An SIA Door Supervisor licence is essential.

About Butlin's

Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture.

As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!

Our Hiring Process

• Stage 6: DBS Check
• Stage 7: Hired
• Stage 1: Applied
• Stage 2: Review
• Stage 3: Phone Interview
• Stage 4: Group Recruitment Session
• Stage 5: It's Decision Time!
• Stage 7: Hired