Resort Safety Team Member – Level 2 Professional Security Operative Apprenticeship

Butlin's; Minehead; Presencial; GBP 15.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Live-in accommodation (18+)

Onsite Minehead location

Descripción de la vacante

Butlin's Minehead is seeking a Resort Safety SIA Team member to train through a Level 2 Professional Security Operative Apprenticeship. You’ll patrol, manage access to the resort, respond to incidents, and learn customer care while earning a wage and a nationally recognised qualification.

Working hours cover early, late and night shifts over 40 hours a week. You’ll be supported by experienced teammates on shift, with regular training.

Formación

• Hands-on approach to work with ability to work under pressure.
• Commitment to delivering excellent customer service.

Responsabilidades

• Patrol resort areas and manage access at entrances.
• Respond calmly to incidents and emergencies.
• Assist guests and team with a positive, helpful attitude.
• Provide first aid assistance when needed and follow licensing laws.

Conocimientos

Customer service

Teamwork

Communication

Descripción del empleo

About The Role

Our Resort Safety team keeps our guests, team, and resort safe, and as part of the team, you’ll complete a Level 2 Professional Security Operative Apprenticeship. You’ll be paid while you train and work towards a nationally recognised qualification. You’ll learn how to carry out patrols, manage access to the resort, respond calmly to incidents and emergencies, and handle challenging situations with confidence and good customer care. You’ll be supported by experienced team members on shift, with regular training time. It’s a fantastic starting point for a career in security, safety or guest services.

As a Resort Safety SIA team member, you will need to deal with a wide range of challenges which will require you to combine your customer service skills with your security knowledge. You will need to ensure that our guests feel safe and secure throughout their stay at Butlin's.

Good communication is vital together with a fair approach to resolving any problems that may occur. You’ll welcome our guests on Mondays and Fridays to the Resort providing the best possible first two hours experience, maintain access control of our three Resort entrances with a customer focused approach. You may carry out first aid assistance to team and guests and work in accordance to Butlin's, SIA and local licensing laws when working in our licensed venues.

Typical working hours: Working a variety of shift patterns covering early, late and night shifts over 40 hours per week. This role is permanent and is paid fortnightly. Live in accommodation may be available for those aged 18 and over and if relocating to the area.

Department: Resort Safety Employment Type: Permanent - Full Time Location: Minehead Workplace type: Onsite Compensation: £13.34 / hour

About You

You should have a hands on approach to work with an ability to work well under pressure whilst maintaining a positive ‘people person’ attitude. You should enjoy working in a team with common goals and be passionate about delivering exceptional customer service as well as confident to work on your own initiative.

A valid SIA Door Supervisor licence is essential.

No day will ever be the same and you will enjoy the variety of working with lots of different team members and guests.

About Butlins

Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture.

As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!