Resort Safety Team Member – Level 2 Professional Security Operative Apprenticeship

Butlin's; Ingoldmells; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Live in accommodation

Job summary

Butlin's in Skegness is hiring Resort Safety Team Member for a Level 2 Professional Security Operative Apprenticeship. You will patrol, manage access, respond to incidents, and deliver excellent customer care while training toward a national qualification.

You will work shifts across early, late and night patterns over 40 hours per week; live-in accommodation may be available for eligible applicants, and a valid SIA license is essential.

Qualifications

• Hands-on customer service oriented security role with apprenticeship.
• Must hold or be working toward Level 2 Security Operative apprenticeship.
• Valid SIA license or CCTV license is essential.

Responsibilities

• Carry out patrols and manage access to the resort.
• Respond calmly to incidents and emergencies with good customer care.
• Maintain security across resort entrances and assist guests and team.
• Support on shift with training and development towards qualification.

Skills

Customer service

Communication

Teamwork

Dealing with pressure

Education

Level 2 Professional Security Operative Apprenticeship

SIA Door Supervisor / CCTV license

Job description

Resort Safety Team Member - Level 2 Professional Security Operative Apprenticeship

Department: Resort Safety

Employment Type: Permanent - Full Time

Location: Skegness

Compensation: £13.05 - £13.35 / hour

Description

About the Role

Our Resort Safety team keeps our guests, team, and resort safe, and as part of the team, you'll complete a Level 2 Professional Security Operative Apprenticeship. You'll be paid while you train and work towards a nationally recognised qualification. You'll learn how to carry out patrols, manage access to the resort, respond calmly to incidents and emergencies, and handle challenging situations with confidence and good customer care. You'll be supported by experienced team members on shift, with regular training time. It's a fantastic starting point for a career in security, safety or guest services.

As a Resort Safety SIA team member, you will need to deal with a wide range of challenges which will require you to combine your customer service skills with your security knowledge. You will need to ensure that our guests feel safe and secure throughout their stay at Butlin's.

Good communication is vital together with a fair approach to resolving any problems that may occur. You'll welcome our guests on Mondays and Fridays to the Resort providing the best possible first two hours experience, maintain access control of our three Resort entrances with a customer focused approach. You may carry out first aid assistance to team and guests and work in accordance to Butlin's, SIA and local licensing laws when working in our licensed venues.

Typical working hours: Working a variety of shift patterns covering early, late and night shifts over 40 hours per week. This role is permanent and is paid fortnightly. Live in accommodation may be available for those aged 18 and over and if relocating to the area.

About You

You should have a hands on approach to work with an ability to work well under pressure whilst maintaining a positive 'people person' attitude. You should enjoy working in a team with common goals and be passionate about delivering exceptional customer service as well as confident to work on your own initiative

A valid SIA Door Supervisor licence or CCTV license is essential.

No day will ever be the same and you will enjoy the variety of working with lots of different team members and guests.