Resort Safety Team Member – Level 2 Professional Security OperativeApprenticeship

Butlin's; Skegness; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Live-in accommodation (18+)

Paid fortnightly

Job summary

Butlin's Resort Safety is recruiting for a role on the Resort Safety SIA team. You will undertake a Level 2 Professional Security Operative Apprenticeship, earning while you train and progressing toward a nationally recognised qualification.

You will learn patrols, access control, incident response, and customer care to ensure guests feel safe throughout their stay. You will combine customer service with security knowledge, require a valid SIA Door Supervisor or CCTV licence, and work shifts

Qualifications

• A valid SIA Door Supervisor licence or CCTV licence is essential.
• Level 2 Professional Security Operative Apprenticeship programme.
• Ability to work across early, late and night shifts and 40 hours per week.

Responsibilities

• Carry out patrols and manage access to the resort.
• Respond to incidents and emergencies with calm professionalism.
• Provide first aid assistance to team and guests when needed.
• Welcome guests on Mondays and Fridays for the first two hours experience; maintain access control at three entrances.
• Work across shift patterns including early, late and night shifts (40 hours per week).

Skills

Customer service

Teamwork

Communication

Calm under pressure

Education

SIA Door Supervisor licence or CCTV licence

Job description

Description

About the Role

Our Resort Safety team keeps our guests, team, and resort safe, and as part of the team, you’ll complete a Level 2 Professional Security Operative Apprenticeship. You’ll be paid while you train and work towards a nationally recognised qualification. You’ll learn how to carry out patrols, manage access to the resort, respond calmly to incidents and emergencies, and handle challenging situations with confidence and good customer care. You’ll be supported by experienced team members on shift, with regular training time. It’s a fantastic starting point for a career in security, safety or guest services.

As a Resort Safety SIA team member, you will need to deal with a wide range of challenges which will require you to combine your customer service skills with your security knowledge. You will need to ensure that our guests feel safe and secure throughout their stay at Butlin's.

Good communication is vital together with a fair approach to resolving any problems that may occur. You’ll welcome our guests on Mondays and Fridays to the Resort providing the best possible first two hours experience, maintain access control of our three Resort entrances with a customer focused approach. You may carry out first aid assistance to team and guests and work in accordance to Butlin's, SIA and local licensing laws when working in our licensed venues.

Typical working hours: Working a variety of shift patterns covering early, late and night shifts over 40 hours per week. This role is permanent and is paid fortnightly. Live in accommodation may be available for those aged 18 and over and if relocating to the area.

About You

You should have a hands on approach to work with an ability to work well under pressure whilst maintaining a positive ‘people person’ attitude. You should enjoy working in a team with common goals and be passionate about delivering exceptional customer service as well as confident to work on your own initiative

A valid SIA Door Supervisor licence or CCTV licence is essential.

No day will ever be the same and you will enjoy the variety of working with lots of different team members and guests.

About Butlin's

Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture.

As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!