Resort Safety Officer (SIA Qualified)

Butlin's; Alcombe; On-site; GBP 22,000 - 28,000; Full time

Job summary

Butlin's is seeking a Resort Safety Officer (SIA Qualified) to maintain high safety standards across the Minehead resort. You will patrol grounds, manage entrance access, provide first aid when needed, and ensure a welcoming, secure environment for guests.

The role demands strong customer service, clear communication, and the ability to work under pressure within a team or independently. An SIA Door Supervisor licence is essential for this permanent full-time position.

Qualifications

• SIA Door Supervisor licence is essential.
• Experience in guest-facing security roles preferred.
• Ability to handle high-pressure situations with a customer-first approach.

Responsibilities

• Patrol the Resort grounds to ensure guest safety.
• Manage access control at three Resort entrances with a customer-focused approach.
• Provide first aid assistance to team and guests when required.
• Welcome guests at the gate and assist with safe, welcoming first impressions.

Skills

Customer service

Communication

Teamwork

Security awareness

Education

SIA Door Supervisor Licence

Job description

Resort Safety Officer (SIA Qualified)

Department: Resort Safety

Employment Type: Permanent - Full Time

Location: Minehead

Reporting To: Darren Hinchcliffe

Description

About the Role

As a Resort Safety SIA team member you will need to deal with a wide range of challenges which will require you to combine your customer service skills with your security knowledge. You will need to ensure that our guests feel safe and secure throughout their stay at Butlin's.

Good communication is vital together with a fair approach to resolving any problems that may occur. Whether working in one of our licensed venues, patrolling the grounds or giving a warm welcome at the gate, the purpose of the role remains the same. Our guests' safety is your priority.

You will carry out regular patrols of the Resort, welcome our guests on Mondays and Fridays to the Resort providing the best possible first two hours experience, maintain access control of our three Resort entrances with a customer focused approach. You may carry out first aid assistance to team and guests and work in accordance to Butlin's, SIA and local licensing laws when working in our licensed venues

Typical working hours

Working variable shift patterns covering 8am - 8pm (day shifts) and 8pm - 8am (night shifts) over 40 hours per week this qualified role is permanent, and is paid fortnightly. Live in accommodation may be available for those aged 18 and over and if relocating to the area.

About You

You should have a hands on approach to work with an ability to work well under pressure whilst maintaining a positive ‘people person’ attitude. you should enjoy working in a team with common goals and be passionate about delivering exceptional customer service as well as confident to work on your own initiative when necessary.

An SIA Door Supervisor licence is essential.