Resolution Field Agent – Flexible Field-Based Work

Marston Holdings Limited; Leeds; Hybrid; GBP 24,000 - 28,000; Part time

Benefits offered by this job

Flexible working

Full training

Progression opportunities

UK-wide opportunities

Job summary

Engage Services, part of the Marston Holdings Limited group, is seeking a Resolution Field Agent to perform field visits for utility and financial sector clients. This self-employed role offers flexible working patterns, with a guaranteed daily rate and full training to support career progression.

Responsibilities include visiting properties, resolving accounts, reconnecting services, and supporting customers in difficulty. Strong communication and independent work are essential.

Qualifications

• Valid full UK driving licence.
• Access to own vehicle with business insurance where required.
• DBS check cleared.
• Healthy credit history; CCJs considered if repayment arrangements are in place.
• Ability to work independently and follow company policies.

Responsibilities

• Carry out field visits to residential and commercial properties on behalf of clients.
• Resolve customer accounts, reconnect services, and assist those facing financial difficulty.
• Communicate professionally with customers and clients.
• Collect accurate utility meter readings and document outcomes.
• Identify and manage disputes in line with company procedures.

Job description

Engage Services, part of the Marston Holdings Limited group, is seeking a Resolution Field Agent to perform field visits for utility and financial sector clients. This self-employed role offers flexible working patterns, with a guaranteed daily rate and full training to support career progression.

Responsibilities include visiting properties, resolving accounts, reconnecting services, and supporting customers in difficulty. Strong communication and independent work are essential.