Resolution Field Agent — Flexible, Self-Employed Role

Marston Holdings; Lancaster; On-site; GBP 24,000 - 28,000; Part time

Benefits offered by this job

Flexible working hours

Full training and support

UK-wide opportunities

Progression opportunities

Job summary

Engage Services, part of the Marston Holdings group, is seeking a Resolution Field Agent to conduct field visits for resolving customer accounts and reconnecting services. The role is self-employed with flexible hours and a guaranteed daily rate of £130-£150, depending on skills and experience.

You will work across commercial and residential utilities, collecting meter readings and supporting customers in financial difficulty while adhering to client requirements and company policies.

Qualifications

• Full UK driving licence.
• Own vehicle with business insurance.
• ULEZ-compliant vehicle (required in London).
• Clean DBS check.
• Healthy credit history.
• CCJs considered if repayment arrangements are in place.
• Strong organisational, negotiation, and case-management skills.
• Ability to communicate professionally with customers and clients.
• Ability to work independently while following company policies and objectives.
• Ability to identify and manage disputes in line with company procedures.
• Open to coaching and feedback to improve performance.

Responsibilities

• Carry out field visits to residential and commercial properties.
• Resolve utility accounts and reconnect services.
• Collect accurate utility meter readings.
• Communicate professionally with customers and clients.

Skills

Organisational skills

Negotiation

Case management

Communication

Independent worker

Job description

Engage Services, part of the Marston Holdings group, is seeking a Resolution Field Agent to conduct field visits for resolving customer accounts and reconnecting services. The role is self-employed with flexible hours and a guaranteed daily rate of £130-£150, depending on skills and experience.

You will work across commercial and residential utilities, collecting meter readings and supporting customers in financial difficulty while adhering to client requirements and company policies.