Resolution Field Agent (Self-Employed) | Flexible Hours

Marston Holdings Limited; Sheffield; Hybrid; GBP 24,000 - 28,000; Part time

Benefits offered by this job

Flexible working

Training & support

UK-wide opportunities

Job summary

Engage Services, part of the Marston Holdings Limited group, seeks a Resolution Field Agent to perform field visits for utility and financial services clients. You will work self-employed, with a guaranteed daily rate of £130–£150 depending on skills and experience, across pre-agreed postcode areas.

Flexibility is offered with a minimum of two weekdays per week, up to full-time, and full training plus ongoing support. London ULEZ rules apply if required.

Qualifications

• Full UK driving licence.
• Access to own vehicle with business insurance.
• ULEZ compliance in London when applicable.
• Clean DBS check and healthy credit history.
• CCJs considered if repayment arrangements are in place.
• Strong organisational, negotiation, and case-management skills.
• Ability to communicate professionally with customers and clients.
• Ability to work independently while following policies and objectives.
• Open to coaching and feedback to improve performance.

Responsibilities

• Carry out field visits to residential and commercial properties.
• Resolve customer accounts and reconnect services for clients.
• Provide support to customers experiencing financial difficulties.
• Collect accurate utility meter readings.

Skills

Full UK driving licence

Own vehicle with business insurance

Communication skills

Negotiation

Organisational skills

Case-management

Independence

Coaching/open to feedback

Job description

Engage Services, part of the Marston Holdings Limited group, seeks a Resolution Field Agent to perform field visits for utility and financial services clients. You will work self-employed, with a guaranteed daily rate of £130–£150 depending on skills and experience, across pre-agreed postcode areas.

Flexibility is offered with a minimum of two weekdays per week, up to full-time, and full training plus ongoing support. London ULEZ rules apply if required.