Resolution Field Agent — Flexible, Self-Employed

Marston Holdings Limited; Canterbury; Hybrid; GBP 24,000 - 28,000; Part time

Benefits offered by this job

Full training

UK-wide opportunities

Job summary

Engage Services, part of the Marston Holdings Limited group, is seeking a Resolution Field Agent. This self-employed role (part-time or full-time) involves field visits to residential and commercial properties to resolve customer accounts, reconnect services, and support those experiencing financial difficulty.

Requirements include a full UK driving licence, access to your own vehicle with business insurance, and the ability to work across pre‑agreed postcode areas.

Qualifications

• Full UK driving licence.
• Access to own vehicle with business insurance.
• DBS check clean.

Responsibilities

• Carry out field visits to residential and commercial properties.
• Resolve customer accounts and reconnect services.
• Provide support to those experiencing financial difficulty.
• Collect accurate utility meter readings where required.

Skills

Driving licence

Communication skills

Negotiation

Case management

Independent worker

Organisational skills

Dispute resolution

Job description

Engage Services, part of the Marston Holdings Limited group, is seeking a Resolution Field Agent. This self-employed role (part-time or full-time) involves field visits to residential and commercial properties to resolve customer accounts, reconnect services, and support those experiencing financial difficulty.

Requirements include a full UK driving licence, access to your own vehicle with business insurance, and the ability to work across pre‑agreed postcode areas.