Residential Support Worker

AWD online; Rother; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Annual leave entitlement

Birthday day off

Additional annual leave

2 paid volunteer days

5% employer pension contribution

Healthcare

Life Assurance

Salary review

Refer a Friend

Benefit Hub discounts

Meals during shifts

Enhanced DBS check

Job summary

AWD online is seeking a Residential Support Worker in Bexhill, East Sussex. The role helps women move toward safer futures within a refuge and community setting, using trauma-informed, person-centred support.

The position involves building relationships, safeguarding, recording details, and working across shifts (10am-10pm) in a 4 on, 4 off pattern. Competitive benefits accompany a rewarding, women-specific environment.

Qualifications

• Good literacy and numeracy skills.
• Understanding of safeguarding.
• Able to work independently and as part of a team.
• Able to work a rotating shift pattern covering days, nights, weekends and bank holidays.
• Empathetic and resilient, with the ability to handle confidential information sensitively.

Responsibilities

• Build positive professional relationships and provide trauma-informed, person-centred support.
• Deliver daily living skills, wellbeing, leisure, creative and therapeutic activities.
• Welcome and induct new residents into the service.
• Promote a safe, respectful environment and complete regular welfare and building checks.
• Record important information accurately and maintain confidential records.
• Respond calmly and sensitively to challenging situations and provide appropriate support.
• Work with criminal justice and support agencies to help residents achieve positive outcomes.
• Act as Fire Warden and First Aider when required.

Skills

Literacy & numeracy

Safeguarding awareness

Teamwork & independence

Rotating shifts

Empathy & resilience

Job description

Residential Support Worker

Help women affected by domestic abuse and complex needs rebuild safer, more independent lives. This rewarding refuge-based role suits a compassionate, resilient person with strong safeguarding awareness and confidence supporting vulnerable adults.

If you’ve also worked in the following roles, we’d also like to hear from you: Support Worker, Community Support Worker, Housing Support Worker, Refuge Support Worker, Domestic Abuse Support Worker, Complex Needs Support Worker, Recovery Support Worker, Outreach Support Worker, Support Practitioner

Please Note:

Due to the nature of this service, this role is open to women only. This occupational requirement is applied in accordance with the Equality Act 2010 and includes women whose legal gender is female, including those who hold a Gender Recognition Certificate (GRC).

SALARY:

£28,500 per annum + Benefits

JOB TYPE:

Full-Time, Permanent

LOCATION:

Bexhill, East Sussex

WORKING HOURS:

10am-10pm on a 4 on, 4 off shift pattern

JOB OVERVIEW

This is a rewarding opportunity for a Residential Support Worker to help women move towards safer, more secure futures through trauma-informed, person-centred support.

Working within a refuge and the local community, the Residential Support Worker will help create a safe, structured environment that builds confidence, independence and practical life skills.

The Residential Support Worker will work with colleagues and partner agencies, combining relationship-building, safeguarding, accurate records and calm responses to challenging situations.

DUTIES

Your duties as the Residential Support Worker include:

• Resident Support and Relationships: Build positive professional relationships and provide trauma-informed, person-centred support

• Independence and Life Skills: Deliver daily living skills, wellbeing, leisure, creative and therapeutic activities that encourage confidence and independence

• Resident Welcome and Induction: Welcome and induct new residents into the service

• Safety and Welfare: Promote a safe, respectful environment and complete regular welfare and building checks

• Records and Confidentiality: Record important information accurately and maintain confidential records

• Challenging Situations: Respond calmly and sensitively to challenging situations and provide appropriate support

• Partnership Working: Work with criminal justice and support agencies to help residents achieve positive outcomes

• Emergency Responsibilities: Act as Fire Warden and First Aider when required

CANDIDATE REQUIREMENTS

Essential

• This role is open to women only. This is an occupational requirement under Schedule 9, Part 1 of the Equality Act 2010 due to the nature and context of the service

• Good literacy and numeracy skills

• Understanding of safeguarding

• Able to work independently and as part of a team

• Able to work a rotating shift pattern covering days, nights, weekends and bank holidays

• Empathetic and resilient, with the ability to handle confidential information sensitively

• Confident communicating with people from a wide range of backgrounds and able to remain calm under pressure

• Professional, organised and able to maintain appropriate boundaries and accurate records

• Committed to safeguarding and promoting wellbeing

Desirable

• Experience in residential care, supporting women, criminal justice, behaviour change or housing support

• Experience supporting people with multiple or complex needs

• Experience delivering group activities or one-to-one support

• Experience within a women’s refuge or domestic abuse service

• Knowledge of housing pathways and accommodation options for survivors

• Medication experience or training

BENEFITS

• Annual leave entitlement, increasing with service

• Birthday day off

• Option to buy additional annual leave

• 2 paid volunteer days each year

• 5% employer pension contribution, matched by a 5% employee contribution

• Healthcare Cash Plan

• Life Assurance at 3 x salary

• Annual salary review

• Refer a Friend scheme

• Access to a Benefit Hub with retail discounts, Cycle to Work scheme and additional voluntary benefits

• All meals provided during shifts by in-house cooks

This role is subject to an Enhanced DBS check