Housing Support Worker

Aspire Recruitment; Chester; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

NEST Pension

Health Cash Plan

Gym and wellbeing discounts

Cycle to Work Scheme

Technology Purchase Scheme

Christmas Savings Scheme

Flexible Working Arrangements

Buy or Sell Annual Leave

Paid Time Off for Medical Appointments

Employee Recognition & Long Service

Charity Worker Discounts

Free Parking

Job summary

Aspire Recruitment is seeking a Domestic Abuse & Housing Support Worker in Blacon, Cheshire West & Chester. You will provide trauma-informed, person-centred support to survivors of domestic abuse across dispersed accommodation settings, helping them access housing, benefits and services.

Role focuses on maintaining safeguarding, delivering support plans, and collaborating with partner agencies to empower individuals towards independent futures.

Qualifications

• Experience supporting vulnerable individuals, families or communities.
• Understanding of domestic abuse, safeguarding and trauma-informed practice.
• Excellent communication and relationship-building skills.
• Ability to manage a varied caseload and prioritise effectively.
• Strong administration and record-keeping skills.
• Ability to work independently and as part of a wider team.
• Professional, empathetic and non-judgemental approach.

Responsibilities

• Deliver trauma-informed, person-centred support to individuals and families affected by domestic abuse.
• Support clients to develop and work towards personal goals and independence.
• Complete support plans, risk assessments and safety plans tailored to individual needs.
• Empower service users to make informed choices and build safer futures.
• Signpost and refer clients to specialist agencies and services.
• Support access to housing, benefits, healthcare, education and employment opportunities.
• Maintain accurate records, case notes and support plans.
• Work collaboratively with partner agencies and stakeholders.
• Promote equality, diversity and inclusion throughout service delivery.
• Maintain professional boundaries, confidentiality and safeguarding standards.
• Ensure compliance with organisational policies, procedures and best practice.

Skills

Trauma-informed care

Caseload management

Excellent communication

Safeguarding

Empathy & resilience

Job description

Housing Support Worker

Blacon, Cheshire West & Chester Full-Time Community-Based Role

Make a Real Difference to the Lives of Survivors

Are you passionate about supporting individuals and families affected by domestic abuse to rebuild their lives, regain independence and achieve positive outcomes?

We are recruiting for a Domestic Abuse & Housing Support Worker to join a well-established charitable organisation delivering specialist support services across Cheshire West & Chester. Working within dispersed safe accommodation and resettlement services, you will provide trauma-informed, person-centred support to individuals and families affected by domestic abuse.

This is a rewarding opportunity to join a values-led organisation committed to empowering people to make positive choices, build resilience and create safer futures.

The Role

As a Domestic Abuse & Housing Support Worker, you will work directly with survivors of domestic abuse, supporting them through their recovery journey while helping them access the services, resources and practical assistance needed to achieve long-term independence.

You’ll manage a caseload of clients across community-based accommodation settings, providing emotional and practical support while ensuring safeguarding remains at the heart of service delivery.

Key Responsibilities

• Deliver trauma-informed, person-centred support to individuals and families affected by domestic abuse.
• Support clients to develop and work towards personal goals and independence.
• Complete support plans, risk assessments and safety plans tailored to individual needs.
• Empower service users to make informed choices and build safer futures.
• Signpost and refer clients to specialist agencies and services.
• Support access to housing, benefits, healthcare, education and employment opportunities.
• Maintain accurate records, case notes and support plans.
• Work collaboratively with partner agencies and stakeholders.
• Promote equality, diversity and inclusion throughout service delivery.
• Maintain professional boundaries, confidentiality and safeguarding standards.
• Ensure compliance with organisational policies, procedures and best practice.

About You

We are looking for a compassionate, resilient and motivated individual who is passionate about supporting vulnerable people to achieve positive outcomes.

We welcome applications from candidates with experience in:

• Domestic Abuse Services
• Housing Support
• Homelessness Services
• Mental Health Support
• Family Support
• Resettlement Services
• Tenancy Sustainment
• Community Outreach
• Floating Support
• Recovery Services
• General Support Work

Ideal Skills & Experience

• Experience supporting vulnerable individuals, families or communities.
• Understanding of domestic abuse, safeguarding and trauma-informed practice.
• Excellent communication and relationship-building skills.
• Ability to manage a varied caseload and prioritise effectively.
• Strong administration and record-keeping skills.
• Ability to work independently and as part of a wider team.
• Professional, empathetic and non-judgemental approach.

Desirable

• Experience within domestic abuse, housing, homelessness, mental health or community support services.
• Knowledge of risk assessment and support planning.
• Full UK driving licence and access to a vehicle.

Benefits

• NEST Pension Scheme
• Health Cash Plan including counselling, dental and optical support
• Gym and wellbeing discounts
• Cycle to Work Scheme
• Technology Purchase Scheme
• Christmas Savings Scheme
• Flexible Working Arrangements
• Buy or Sell Annual Leave Options
• Paid Time Off for Medical Appointments
• Employee Recognition & Long Service Awards
• Charity Worker Discounts
• Employee Referral Bonus SchemeFree Parking

Why Apply?

This is more than just a job. It's an opportunity to help survivors of domestic abuse regain confidence, rebuild their lives and move towards a safer and more independent future.

If you're passionate about empowering people, creating positive change and making a genuine difference in your community, we'd love to hear from you.

Aspire Recruitment is committed to equality, diversity, and inclusion.

We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity or expression, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.