Residential Support Worker

AWD online; Harry Stoke; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Healthcare Cash Plan

Life Assurance

Birthday day off

Volunteer days

Meals provided during shifts

Job summary

AWD online is seeking a Residential Support Worker to help women in an Approved Premises as they transition back into the community. You will create a safe, structured environment where confidence, independence and practical life skills can grow, with training provided and a focus on safeguarding and professional boundaries.

Working across day and night shifts on a 4-on/4-off rota, you will engage residents with daily living skills, wellbeing activities, and keep accurate records while

Qualifications

• Gender-specific role requires women candidates per Equality Act 2010.
• Good literacy and numeracy skills.
• Understanding of safeguarding.
• Ability to work independently and in a team.
• Ability to cover rotating day/night shifts.
• Empathetic and resilient with professional boundaries.
• Confident communication and relationship-building.

Responsibilities

• Build positive professional relationships with residents.
• Deliver daily living skills, wellbeing and leisure sessions.
• Welcome and induct new residents into the service.
• Promote a safe, supportive living environment.
• Carry out welfare and building checks.
• Record information accurately and maintain confidentiality.
• Collaborate with criminal justice and support agencies for positive outcomes.
• Act as Fire Warden and First Aider when required.

Skills

Empathetic

Calm under pressure

Good literacy

Team player

Excellent communication

Job description

Residential Support Worker

Make a meaningful difference supporting women as they rebuild their lives after prison or a community sentence. This rewarding residential role suits someone compassionate, resilient and calm under pressure, with relevant sector experience helpful rather than essential and training provided.

This role is official known as a Criminal Justice Residential Support Worker

If you’ve also worked in the following roles, we’d also like to hear from you: Support Worker, Community Support Worker, Housing Support Worker, Supported Housing Support Worker, Resettlement Support Worker, Women’s Support Worker, Mental Health Support Worker, Substance Misuse Support Worker, Homelessness Support Worker, Domestic Abuse Support Worker

Benefits include a healthcare cash plan, life assurance, paid volunteer days, a birthday day off and meals provided during shifts.

Please note: Due to the gender-specific nature of this role, applications can only be accepted from women candidates. This includes all women whose legal gender is female, including those who hold a Gender Recognition Certificate (GRC). Gender is considered to be a genuine occupational requirement in accordance with the Equality Act 2010.

SALARY: Circa £29,000 per annum (includes unsociable hours allowance) + Benefits

JOB TYPE: Full-Time, Permanent

LOCATION: Bristol, South West England (BS16)

WORKING HOURS: 12-hour shifts on a 4 shifts on, 4 shifts off rota: 2 day shifts (08:00–20:00), followed by 2 night shifts (20:00–08:00), including weekends and bank holidays

JOB OVERVIEW

This is an opportunity to support women in an Approved Premises as they transition back into the community. The Residential Support Worker helps create a safe, structured environment where confidence, independence and practical life skills can grow.

Working with colleagues and partner agencies, the Residential Support Worker supports women who may have experienced trauma, complex circumstances and multiple disadvantages. Empathy, consistency and professional boundaries are central to the work.

Varied shifts give the Residential Support Worker a people-focused role with meaningful day-to-day impact. Training is provided for candidates who bring the right values and transferable skills.

DUTIES

• Resident Relationships and Independence: Build positive professional relationships and encourage residents to develop confidence and independence
• Daily Living and Wellbeing: Deliver daily living skills, wellbeing, leisure and creative sessions
• Resident Welcome and Induction: Welcome and induct new residents into the service
• Safeguarding and Premises Safety: Promote a safe, supportive and respectful living environment
• Welfare and Building Checks: Carry out regular welfare and building checks
• Records and Confidentiality: Record important information accurately and maintain confidential records
• Partnership Working and Positive Outcomes: Work with criminal justice and support agencies to help residents achieve positive outcomes
• Emergency Responsibilities: Act as Fire Warden and First Aider when required

CANDIDATE REQUIREMENTS

Essential

• Due to the gender-specific nature of this role, applications can only be accepted from women candidates. This includes all women whose legal gender is female, including those who hold a Gender Recognition Certificate (GRC). Gender is considered to be a genuine occupational requirement in accordance with the Equality Act 2010
• Good literacy and numeracy skills
• Understanding of safeguarding
• Able to work independently and as part of a team
• Able to work the rotating shift pattern covering days, nights, weekends and bank holidays
• Empathetic, resilient and calm under pressure, with the ability to handle confidential information sensitively and maintain professional boundaries
• Confident communication skills and the ability to build positive relationships with people from a wide range of backgrounds

Desirable

• Experience in residential care or supporting women
• Experience in criminal justice or behaviour change
• Experience in housing support or supporting people with multiple or complex needs
• Experience delivering group facilitation or one-to-one support
• Experience gained in mental health, substance misuse, homelessness, youth work, domestic abuse, community or voluntary services

BENEFITS

• 226.8 hours annual leave per annum, increasing with service
• Birthday Day off
• Option to buy additional annual leave
• 2 paid Volunteer Days each year
• 5% employer pension contribution (matched 5% employee contribution)
• Healthcare Cash Plan
• Life Assurance (3 x salary)
• Annual salary review
• Refer a Friend scheme
• Access to Benefit Hub with retail discounts, Cycle to Work scheme and additional voluntary benefits
• All meals provided during your shift by in-house cooks

This role is subject to an Enhanced DBS check

JOB REF: AWDO-P15235