Residential Sales & Guest Coordinator

Rapport Guest Services; Greater London; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Travel and grocery discounts

Pension scheme

Wellbeing programs & EAP

Learning & development opportunities

WOW Awards

Paid day off for charity

Job summary

Rapport Guest Services in London’s Canada Water is recruiting a confident Sales Office Coordinator to join the Residential Marketing Suite. The role is front-of-house, delivering a warm welcome to guests, residents and colleagues, while supporting a busy sales environment.

You will manage enquiries by phone, email and in person, maintain the reception and show apartments, and provide administrative support to the Sales team. Hours are 40 per week, Tue-Sat, 7am–7pm.

Qualifications

• Experience delivering high-quality customer service in a front-of-house role.
• Capable of welcoming guests and managing enquiries with a professional approach.
• Proficient in Microsoft Office and clear communication.

Responsibilities

• Provide a warm, friendly and professional welcome and farewell to all guests.
• Deliver a consistently excellent customer service experience, acknowledging every guest with eye contact and a genuine smile in line with service standards.
• Maintain a tidy, well-presented reception area, marketing suite and show apartments.
• Manage enquiries and requests in person, by telephone and email, responding in a timely and professional manner.
• Provide administrative support to the Sales team.
• Support ad-hoc requests from sales service providers, including assisting with sales activity when required by business demands.

Skills

Customer service excellence

Reception/front-of-house duties

Microsoft Office

Communication skills

Organisational skills

Tools

Microsoft Office

Job description

Rapport Guest Services in London’s Canada Water is recruiting a confident Sales Office Coordinator to join the Residential Marketing Suite. The role is front-of-house, delivering a warm welcome to guests, residents and colleagues, while supporting a busy sales environment.

You will manage enquiries by phone, email and in person, maintain the reception and show apartments, and provide administrative support to the Sales team. Hours are 40 per week, Tue-Sat, 7am–7pm.