Sales Office Coordinator

Chartwells Independent; Greater London; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Exclusive travel discounts

Grocery discounts

Pension scheme

Wellness programs

Learning & development

WOW Awards

Paid day off

Job summary

Rapport Guest Services in London’s Canada Water is seeking a confident Sales Office Coordinator to join a prestigious Residential Marketing Suite. You will be the first point of contact, delivering a warm welcome and supporting a busy sales environment with professional customer service.

The role requires excellent communication, a tidy reception area, and administrative support to the Sales team. MS Office proficiency and a proactive, flexible attitude are essential to thrive in this

Qualifications

• Strong customer service ethos with a proactive, can-do attitude.
• Excellent verbal and written communication skills.
• Ability to remain professional and welcoming in a busy environment.
• Comfort with multitasking and coordinating front-of-house activities.

Responsibilities

• Greet and assist guests creating a warm, professional welcome.
• Deliver outstanding customer service and respond to enquiries across in-person, phone and email channels.
• Maintain a clean, presentable reception area, showroom and show apartments.
• Provide administrative support to the Sales team and assist with sales activities as needed.
• Coordinate with service providers and support ad-hoc sales tasks.
• Ensure processes reflect brand standards and operating procedures.

Skills

Customer service

Communication skills

Front-of-house presence

Tools

Microsoft Office

Job description

Sales Office Coordinator – Residential Marketing Suite

Location: Canada Water
Hours: 40 hours per week, between 7:00am–7:00pm,Tuesday to Saturday

We are currently recruiting for a confident and proactive Sales Office Coordinator to join a prestigious Residential Marketing Suite. This is a highly visible, front-of-house role suited to someone who takes pride in delivering exceptional customer service while supporting a busy sales environment.

Our client is aleading UK property company, renowned for creating and managing high-quality places that reflect the evolving needs of the people who live, work and visit them. Their developments are people-focused, design-led and service-driven.

As the first point of contact, you will create a warm, professional and memorable welcome for all guests, residents and colleagues, ensuring the marketing suite and show apartments are presented to the highest standard at all times.

What will you get?

• Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give back to community: Take one paid day off annually to support a cause you’re passionate about!

The Role

• Provide a warm, friendly and professional welcome and farewell to all guests.
• Deliver a consistently excellent customer service experience, acknowledging every guest with eye contact and a genuine smile in line with service standards.
• Maintain a tidy, well-presented reception area, marketing suite and show apartments.
• Manage enquiries and requests in person, by telephone and email, responding in a timely and professional manner.
• Provide administrative support to the Sales team.
• Support ad-hoc requests from sales service providers, including assisting with sales activity when required by business demands.

The Ideal Candidate

The successful candidate will:

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
• Be able to work independently, organising and prioritising tasks effectively in a busy environment.
• Be passionate about delivering high-quality service and consistently going the extra mile.
• Possess excellent communication skills with a good working knowledge of the Microsoft Office package.
• Be proactive, flexible and adaptable, with strong attention to detail and a desire to learn and grow.
• Demonstrate excellent personal presentation and strong interpersonal skills.
• Have an outgoing personality with the ability to build rapport easily with key stakeholders.

About Us

Rapport Guest Services is a multi-award-winning provider of front- and back-of-house guest services, partner with leading organisations across the UK, Ireland and globally. As part of Compass Group UK&I, we combine a people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing and equal opportunity, creating environments where everyone can thrive. We are also aDisability Confident Employer, offering meaningful roles and support for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.