Sales Office Coordinator

Rapport Guest Services; Greater London; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Travel and grocery discounts

Pension scheme

Wellbeing programs & EAP

Learning & development opportunities

WOW Awards

Paid day off for charity

Job summary

Rapport Guest Services in London’s Canada Water is recruiting a confident Sales Office Coordinator to join the Residential Marketing Suite. The role is front-of-house, delivering a warm welcome to guests, residents and colleagues, while supporting a busy sales environment.

You will manage enquiries by phone, email and in person, maintain the reception and show apartments, and provide administrative support to the Sales team. Hours are 40 per week, Tue-Sat, 7am–7pm.

Qualifications

• Experience delivering high-quality customer service in a front-of-house role.
• Capable of welcoming guests and managing enquiries with a professional approach.
• Proficient in Microsoft Office and clear communication.

Responsibilities

• Provide a warm, friendly and professional welcome and farewell to all guests.
• Deliver a consistently excellent customer service experience, acknowledging every guest with eye contact and a genuine smile in line with service standards.
• Maintain a tidy, well-presented reception area, marketing suite and show apartments.
• Manage enquiries and requests in person, by telephone and email, responding in a timely and professional manner.
• Provide administrative support to the Sales team.
• Support ad-hoc requests from sales service providers, including assisting with sales activity when required by business demands.

Skills

Customer service excellence

Reception/front-of-house duties

Microsoft Office

Communication skills

Organisational skills

Tools

Microsoft Office

Job description

Sales Office Coordinator – Residential Marketing SuiteLocation: Canada WaterHours: 40 hours per week, between 7:00am–7:00pm,Tuesday to SaturdayWe are currently recruiting for a confident and proactive Sales Office Coordinator to join a prestigious Residential Marketing Suite. This is a highly visible, front-of-house role suited to someone who takes pride in delivering exceptional customer service while supporting a busy sales environment.Our client is aleading UK property company, renowned for creating and managing high-quality places that reflect the evolving needs of the people who live, work and visit them. Their developments are people-focused, design-led and service-driven.As the first point of contact, you will create a warm, professional and memorable welcome for all guests, residents and colleagues, ensuring the marketing suite and show apartments are presented to the highest standard at all times.

What will you get?

• Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give back to community: Take one paid day off annually to support a cause you’re passionate about!

The Role

• Provide a warm, friendly and professional welcome and farewell to all guests.
• Deliver a consistently excellent customer service experience, acknowledging every guest with eye contact and a genuine smile in line with service standards.
• Maintain a tidy, well-presented reception area, marketing suite and show apartments.
• Manage enquiries and requests in person, by telephone and email, responding in a timely and professional manner.
• Provide administrative support to the Sales team.
• Support ad-hoc requests from sales service providers, including assisting with sales activity when required by business demands.

The Ideal Candidate

The successful candidate will:

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
• Be able to work independently, organising and prioritising tasks effectively in a busy environment.
• Be passionate about delivering high-quality service and consistently going the extra mile.
• Possess excellent communication skills with a good working knowledge of the Microsoft Office package.
• Be proactive, flexible and adaptable, with strong attention to detail and a desire to learn and grow.
• Demonstrate excellent personal presentation and strong interpersonal skills.
• Have an outgoing personality with the ability to build rapport easily with key stakeholders.

About Us

Rapport Guest Services is a multi-award-winning provider of front- and back-of-house guest services, partnering with leading organisations across the UK, Ireland and globally. As part of Compass Group UK&I, we combine a people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing and equal opportunity, creating environments where everyone can thrive. We are also a Disability Confident Employer, offering meaningful roles and support for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.