Guest Services & Facilities Coordinator

Chartwells Independent; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Travel discounts

Life insurance

Pension

Wellness program

Learning & development

WOW Awards

Paid day off

Job summary

Rapport Guest Services in London is seeking an Office Coordinator to be the first point of contact, delivering a warm, professional welcome to all guests. You will handle front-of-house facilities duties, visitor registrations, and day-to-day building support, with close cooperation with Artist Relations, Facilities and Security teams.

This is a full-time, permanent role offering 40 hours per week on a Monday–Friday rota, with opportunities for learning and career development.

Qualifications

• Front-of-house facilities duties including visitor registration, security coordination, meeting room readiness, deliveries, and day-to-day building support.

Responsibilities

• Guest Welcome & Arrival Experience: deliver warm, professional welcome; manage registrations; assist with directions and access.
• Studio & Radio Day-to-Day Operations: monitor daily schedule; coordinate with Artist Relations, Facilities and Security; support parking and access.
• Space & Facilities Standards: ensure cleanliness of meeting rooms and reception; manage supplies and stock.
• Systems & Admin: monitor reception emails; raise tickets via Places Support; use internal systems for post and safety issues.

Skills

Front-of-house

Guest welcome

Facilities coordination

Security coordination

Administrative tasks

Systems usage

Job description

Rapport Guest Services in London is seeking an Office Coordinator to be the first point of contact, delivering a warm, professional welcome to all guests. You will handle front-of-house facilities duties, visitor registrations, and day-to-day building support, with close cooperation with Artist Relations, Facilities and Security teams.

This is a full-time, permanent role offering 40 hours per week on a Monday–Friday rota, with opportunities for learning and career development.