Residential Property Manager - Customer Ops Lead

Reed; Newcastle upon Tyne; On-site; GBP 30,000 - 42,000; Full time

Job summary

Reed in Newcastle upon Tyne is seeking a proactive Property Manager to oversee day-to-day operations and deliver outstanding service to residents and clients. You will support portfolio managers across mixed-tenure residential portfolios, ensuring adherence to management strategies, policies, and budgets.

The role involves handling inquiries, coordinating with internal teams and contractors, managing expenditures, tenancy processes, inspections, and compliance documentation to promote efficient,

Qualifications

• Exceptional customer service delivery experience.
• Proficient in Microsoft Office applications (Outlook, Excel, Word) at an intermediate level.
• Ability to prioritize tasks and meet tight deadlines.
• Numerate with strong attention to detail.

Responsibilities

• Handle property management service calls and customer inquiries via email, phone, and the customer portal promptly.
• Manage and resolve complaints and maintenance issues, ensuring a continuous professional customer experience.
• Oversee day-to-day expenditure within set budgets.
• Coordinate with various departments to ensure smooth operations.
• Manage contractors effectively, ensuring all necessary information and specifications are communicated.
• Handle tenancy-related matters, including check-out reports, deposit releases, and managing tenants during the move-out process.

Skills

Exceptional customer service

MS Office proficiency

Prioritization

Interpersonal skills

Numeracy

Job description

Reed in Newcastle upon Tyne is seeking a proactive Property Manager to oversee day-to-day operations and deliver outstanding service to residents and clients. You will support portfolio managers across mixed-tenure residential portfolios, ensuring adherence to management strategies, policies, and budgets.

The role involves handling inquiries, coordinating with internal teams and contractors, managing expenditures, tenancy processes, inspections, and compliance documentation to promote efficient,