Property Administrator

Integro Partners Ltd; Newcastle upon Tyne; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Hybrid work arrangement

Bonus potential

Job summary

Integro Partners Ltd in Newcastle upon Tyne seeks a Property Admin to join the team on a permanent basis. You will handle tenant enquiries, coordinate contractor works, and manage budgets while maintaining high service standards.

The role reports to the Property Management Team Leader, offering a base salary of GBP25,000 with potential bonus, and a hybrid work setup including one day a week from home.

Qualifications

• Proven experience delivering exceptional customer service in a property management or similar environment
• Proficiency with Microsoft Office (Outlook, Excel, Word) to at least intermediate standard
• Strong numeracy, attention to detail, and ability to prioritise multiple deadlines consistently
• Ability to work professionally with diverse personality types and manage stakeholder relationships effectively
• Understanding of residential tenancy types, landlord and tenant legislation, and basic health and safety requirements in property management

Responsibilities

• Manage day-to-day property service calls, complaints, and tenant enquiries across phone, email, and resident portal
• Coordinate contractor works, budget management, and compliance documentation for mixed-tenure residential portfolios
• Deliver exceptional customer service to tenants, professionals, and internal teams whilst supporting business KPIs

Skills

Customer service

Numeracy

Stakeholder management

Tools

Microsoft Office

Job description

Property Admin

GBP25,000 plus bonus C.2k

Newcastle

8:30-5 Monday to Friday

1 day a week from home

A leading residential property management organisation seeking a Property Manager to join their Newcastle upon Tyne team on a permanent basis. Reporting to the Property Management Team Leader on a salary of GBP25,000, this role sits at the heart of day-to-day customer service delivery. You'll manage residential property portfolios across mixed tenures, handling everything from tenant enquiries and maintenance coordination to budget management and compliance, whilst maintaining the high service standards Grainger is known for.

• Manage day-to-day property service calls, complaints, and tenant enquiries across phone, email, and resident portal
• Coordinate contractor works, budget management, and compliance documentation for mixed-tenure residential portfolios
• Deliver exceptional customer service to tenants, professionals, and internal teams whilst supporting business KPIs

Preferred Requirements

• Proven experience delivering exceptional customer service in a property management or similar environment
• Proficiency with Microsoft Office (Outlook, Excel, Word) to at least intermediate standard
• Strong numeracy, attention to detail, and ability to prioritise multiple deadlines consistently
• Ability to work professionally with diverse personality types and manage stakeholder relationships effectively
• Understanding of residential tenancy types, landlord and tenant legislation, and basic health and safety requirements in property management

Preferred Qualifications

• Minimum two years' experience in a similar role within the residential property industry
• Knowledge of the Landlord and Tenants Act, Housing Acts, and when to elevate for legal advice
• Relevant professional qualification or membership of a recognised professional body in property management

Disclaimer

Integro Partners Ltd operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience