Residential Property Administrator

Hudsonsinternational; London; On-site; GBP 34,000 - 38,000; Full time

Job summary

An established industry player in property management is seeking a proactive and organized Lettings Administrator. This role involves providing essential administrative support to the lettings team, ensuring smooth operations through effective communication and record-keeping. You will be responsible for producing tenancy agreements, managing property records, and assisting with marketing efforts. Join a dynamic team that values customer service and teamwork, while enjoying perks like company socials and flexible birthday hours. If you are passionate about property and thrive in a fast-paced environment, this opportunity is perfect for you!

Benefits

Discretionary company socials

Carry over unused holiday days

Referral bonus

Birthday 'Take 2'

Qualifications

• Proficient in Microsoft Office and willing to learn new software.
• Strong customer service skills and experience in administrative roles.

Responsibilities

• Provide admin support to the Lettings Team, including answering calls and maintaining records.
• Produce tenancy agreements and assist with marketing properties.

Skills

Microsoft Office

Customer Service

Business Writing

Property Terminology

Education

Experience in Administrative Role

Experience in Customer-Facing Role

Tools

PowerPoint

Canva

Job description

Hudsons provides a friendly environment in which to buy, sell or let properties in London’s West End. We focus heavily on customer service and building trusted relationships to ensure efficient delivery of property information. Every team member contributes to this success every day.

Reports to: Head of Lettings
Department: Lettings and Management
Location: 24 Charlotte Street, London, W1T 2ND
Tenure: Permanent
Salary: £34,000 – £38,000 (depending on experience) plus discretionary bonus
Hours: 40 per week – 5 days in the office
Monday-Thursday: 08.50-18.00
Friday: 08.50-17.30

Job Purpose

To provide administrative support to the Lettings Team in a range of duties including answering the telephone, assisting with the marketing of properties, maintaining performance and property records, arranging tenancy agreements, and coordinating and arranging all other administrative support as required by the lettings team.

The lettings administrator is a proactive and organised individual who will be able to carry out tasks through to successful conclusion. Organised, efficient, and able to work quickly and accurately under pressure, the lettings administrator is a key figure in maintaining the highest levels of customer service.

Key Responsibilities

• Produce and finalise tenancy agreements and perform in accordance with agreed quality and productivity targets.
• Answer the telephone and deal with any client/applicant/tenant queries promptly and professionally.
• Take messages where necessary and pass them on to the relevant person within the team.
• Welcome visitors into the office and deal with any lettings queries they may have.
• Maintain an accurate record of the allocation and movement of property keys.
• Process application forms and maintain performance databases.
• Assist in the reference and credit check process for new and prospective tenants.
• Maintain databases, ensuring property, client, applicant, tenant, and tenancy details are always up to date and accurate.
• Assist in the production of marketing and promotional material.
• Update the website, as required.
• Download photographs, altering if necessary and adding to website and marketing material.
• Produce correspondence on behalf of team members.
• Arrange inventory check-ins/outs and cleans.
• Using our existing templates, regularly update materials for our Hudsons Wall and website using PowerPoint and Canva.
• Assist Property Managers in obtaining quotes, and appointing/monitoring contractors.
• Coordinate gas safety certificates, electrical certificates, and EPCs.
• Provide full office support, including typing, data entry, photocopying, electronic and paper filing.
• Reception cover on a rotational basis with other administrators.
• Contact utility suppliers to inform of change of occupants and deal with any historic events that may arise.
• Carry out any such ad hoc duties as may be reasonably required from time to time in connection with the above.
• Work collaboratively with the Sales Administrator, gaining a thorough understanding of the role to provide mutual support, ensure seamless holiday cover, and assist each other during peak periods.
• Open the post and deal with any voicemail messages.

Requirements & Person Specification

• Good working knowledge of Microsoft Office software and willingness to learn new software packages.
• Previous experience in an administrative/customer-facing role.
• Good business writing skills – grammar, punctuation, and spelling.
• Excellent approach to customer service/client care.
• Understanding of property terminology.
• Confidence in own abilities.
• Experience of dealing with difficult people.
• Excellent business writing skills.

Team Treats

• Discretionary company socials: including monthly team drinks.
• Option to carry over up to 5 unused holiday days to the first quarter of the following year.
• Referrals: If you introduce someone that becomes a full-time employee at Hudsons, upon successful completion of their probation, we will give you £1000 as a thank you!
• Birthday ‘Take 2’. On your birthday (or nearest day if weekend), you can ‘take two hours’ on us! Choose between a lie-in, long lunch, or leave 2 hours early to enjoy your day how you wish!

Application Form

Join Our Team: Turn Your Passion for Property into a Thriving Career!

Do you have a passion for property? Love connecting with people from all over the world and want your hard work to be truly valued? If that sounds like you, we want to hear from you! Great talent is always in demand, and even if there aren’t any vacancies listed at the moment, don’t hesitate to reach out. With growth and expansion at the heart of our vision, opportunities are always just around the corner.

If you’re ready to take the next step, please complete the application form below—we’d be thrilled to hear from you!

Be sure to attach your CV and a covering letter before hitting the submit button.