Residential Lease Retention Specialist

Mears; Basingstoke; Vor Ort; GBP 27.000 - 37.000; Vollzeit

Benefits dieser Stelle

25 days annual leave plus bank holiday

Family friendly policies including mat

Employee Assistance Programme

Cycle to Work Scheme

Share save scheme

Life Assurance (2x salary)

Company sick pay

Pension contributions

Car allowance or company car

Zusammenfassung

Mears is seeking an experienced Retention Advisor to manage landlord relationships, renewals and retention negotiations in Basingstoke. You will oversee a portfolio of residential properties, assess rents against market values and work with landlords, agents and internal teams to support high-quality housing services.

The role requires strong negotiation, customer service experience and knowledge of lettings legislation, health and safety.

Qualifikationen

• Experience in similar duties
• Negotiation skills
• Experience in a customer service environment
• Experience in residential lettings property environment
• Background in housing, repairs and maintenance, lettings or social housing
• Experience of working independently
• Understanding current lettings legislation including health and safety
• Excellent communicator
• Decisive decision maker
• Ability to manage a busy workload with conflicting prioritise

Aufgaben

• Managing rent reviews, lease renewals and retention negotiations with landlords and managing agents
• Reviewing proposed rents against market rental values and making informed recommendations
• Assessing properties based on condition, compliance, value and customer demand
• Building and maintaining strong relationships with landlords, agents, contractors and other property partners
• Managing and reviewing a portfolio of residential properties throughout different stages of the property lifecycle
• Reviewing property requirements and applications to support effective allocation decisions
• Carrying out property and record audits to maintain accurate, compliant housing stock information
• Keeping clear and accurate records and providing regular updates and escalations
• Working collaboratively with colleagues across the wider property, repairs and operational teams
• Supporting wider projects and service improvements

Kenntnisse

Negotiation

Customer service

Lettings

Housing knowledge

Independent worker

Health and safety

Communication

Decision making

Property management

Jobbeschreibung

Mears is seeking an experienced Retention Advisor to manage landlord relationships, renewals and retention negotiations in Basingstoke. You will oversee a portfolio of residential properties, assess rents against market values and work with landlords, agents and internal teams to support high-quality housing services.

The role requires strong negotiation, customer service experience and knowledge of lettings legislation, health and safety.