Retention Advisor

Mears; Basingstoke; On-site; GBP 27,000 - 37,000; Full time

Benefits offered by this job

25 days annual leave plus bank holiday

Family friendly policies including mat

Employee Assistance Programme

Cycle to Work Scheme

Share save scheme

Life Assurance (2x salary)

Company sick pay

Pension contributions

Car allowance or company car

Job summary

Mears is seeking an experienced Retention Advisor to manage landlord relationships, renewals and retention negotiations in Basingstoke. You will oversee a portfolio of residential properties, assess rents against market values and work with landlords, agents and internal teams to support high-quality housing services.

The role requires strong negotiation, customer service experience and knowledge of lettings legislation, health and safety.

Qualifications

• Experience in similar duties
• Negotiation skills
• Experience in a customer service environment
• Experience in residential lettings property environment
• Background in housing, repairs and maintenance, lettings or social housing
• Experience of working independently
• Understanding current lettings legislation including health and safety
• Excellent communicator
• Decisive decision maker
• Ability to manage a busy workload with conflicting prioritise

Responsibilities

• Managing rent reviews, lease renewals and retention negotiations with landlords and managing agents
• Reviewing proposed rents against market rental values and making informed recommendations
• Assessing properties based on condition, compliance, value and customer demand
• Building and maintaining strong relationships with landlords, agents, contractors and other property partners
• Managing and reviewing a portfolio of residential properties throughout different stages of the property lifecycle
• Reviewing property requirements and applications to support effective allocation decisions
• Carrying out property and record audits to maintain accurate, compliant housing stock information
• Keeping clear and accurate records and providing regular updates and escalations
• Working collaboratively with colleagues across the wider property, repairs and operational teams
• Supporting wider projects and service improvements

Skills

Negotiation

Customer service

Lettings

Housing knowledge

Independent worker

Health and safety

Communication

Decision making

Property management

Job description

About the Role

Are you an experienced property, housing or lettings professional with strong negotiation skills? We are looking for a Retention Advisor to join our team in Basingstoke, where you will play a key role in managing landlord relationships, lease renewals and retention negotiations to support the continued delivery of high-quality housing services.

This is a varied role where you will manage a portfolio of residential properties, review rental values, assess property suitability and work closely with landlords, agents and internal teams. You will be responsible for maintaining accurate records, supporting property allocation decisions and contributing to service improvement initiatives across the business.

Key responsibilities include:

• Managing rent reviews, lease renewals and retention negotiations with landlords and managing agents
• Reviewing proposed rents against market rental values and making informed recommendations
• Assessing properties based on condition, compliance, value and customer demand
• Building and maintaining strong relationships with landlords, agents, contractors and other property partners
• Managing and reviewing a portfolio of residential properties throughout different stages of the property lifecycle
• Reviewing property requirements and applications to support effective allocation decisions
• Carrying out property and record audits to maintain accurate, compliant housing stock information
• Keeping clear and accurate records and providing regular updates and escalations
• Working collaboratively with colleagues across the wider property, repairs and operational teams
• Supporting wider projects and service improvements

Key Criteria:

• Experience in similar duties
• Negotiation skills
• Experience of working in a customer service environment
• Experience of working in residential lettings property environment
• A background in housing, repairs and maintenance, lettings or social housing
• Experience of working independently
• Understanding current lettings legislation including health and safety
• Excellent communicator
• Decisive decision maker
• Ability to manage a busy workload with conflicting prioritise

Benefits we can offer you

• 25 days annual leave plus bank holidays
• Family friendly policies including enhanced maternity (14 weeks full pay, 12 weeks half pay and 13 weeks statutory pay), paternity (2 weeks full pay) and adoption leave
• Employee Assistance Programme - free confidential support and counselling available
• Mears Rewards offering discounts and cashback at leading retailers including travel, household items and shopping
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering leave – up to two days per year to support community initiatives
• Cycle to Work Scheme
• Share save scheme
• Recognition and long service awards
• Buy up to 5 days holiday each year depending on length of service
• Learning and development opportunities
• Career progression opportunities across Mears Group
• Occupational health support
• Green car scheme with Tusker after successful probation period
• We have a range of internal forums that Aline with our company core values and beliefs including Mears Men, Women’s Heath, Pride at Mears, R.E.A.C.H, Women Operative support, Armed Forces, Women in Leadership, Diverse
• Company Sick Pay
• Life Assurance (2x annual salary)
• £3,500 annual car allowance or Company car
• 5% employee and 3% employer pension contribution with People pension