Residential Facilities & Compliance Coordinator

The Crown Estate; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Performance-related bonus

Generous pension scheme

Private medical insurance

28 days annual leave plus bankholidays

Flexible and hybrid working

Learning and development opportunities

Employee wellbeing support

Job summary

The Crown Estate is seeking a highly organised Residential FM Coordinator to support the Residential Facilities Management team in London. You will ensure smooth operations, safety, and compliance across a diverse residential portfolio, coordinating contractors and maintaining accurate records.

The role emphasizes administrative excellence, reporting, and proactive support for inspections, maintenance, and documentation. A hybrid working pattern and ongoing development opportunities are offered.

Qualifications

• Experience providing admin support in FM or property management.
• Experience supporting compliance activities, inspections, and reporting.
• Strong organisation with multiple priorities and deadlines.

Responsibilities

• Provide comprehensive administrative support to the Residential Facilities Management team.
• Monitor compliance schedules, statutory inspections, and planned maintenance programmes.
• Coordinate contractors, service providers, and internal stakeholders to ensure inspections and remedial works are completed on time.
• Maintain compliance records and update business systems accurately.
• Produce reports, management information, meeting minutes, and action trackers.
• Manage electronic filing systems, building records, and operational documentation.
• Coordinate team calendars and support the planning of operational activities.
• Support onboarding and user administration across FM platforms.
• Assist with team rotas, out-of-hours schedules, and operational communications.
• Contribute to continuous improvement initiatives that enhance service delivery and operational efficiency.
• Support site inspections, building operations, and project work as required.
• Help deliver KPI and SLA targets across the residential portfolio.

Skills

Administrative skills

Facilities management

Compliance knowledge

Stakeholder coordination

Microsoft Office

Communication skills

Attention to detail

Problem solving

Tools

CAFM software

Job description

The Crown Estate is seeking a highly organised Residential FM Coordinator to support the Residential Facilities Management team in London. You will ensure smooth operations, safety, and compliance across a diverse residential portfolio, coordinating contractors and maintaining accurate records.

The role emphasizes administrative excellence, reporting, and proactive support for inspections, maintenance, and documentation. A hybrid working pattern and ongoing development opportunities are offered.