Resident Experience & Estates Coordinator

Insight Executive Group Limited; City Of London; On-site; GBP 32,000 - 46,000; Full time

Job summary

Insight Executive Group Limited is seeking an Assistant Facilities Manager to support day-to-day operations at Greenwich Estate in London. The role focuses on resident experience, contractor coordination, compliance, and maintenance in a fast-paced, customer-facing environment.

You will work closely with the Facilities Manager to ensure a safe, compliant, and well-managed estate, delivering first-class living for residents and leaseholders.

Qualifications

• Experience in residential property, PRS or BTR, or facilities management.
• Knowledge of Building Safety Act 2022.
• Excellent customer service and stakeholder management.
• Experience working with contractors and suppliers.
• Strong organisational skills for multiple priorities.
• Excellent written and verbal communication skills.
• Good IT skills, including Excel.

Responsibilities

• Be first point of contact for residents, leaseholders, visitors and stakeholders.
• Handle enquiries via email, phone and on-site office.
• Resolve routine issues and escalate complex matters.
• Coordinate resident communications for planned works and updates.
• Deliver outstanding customer service and build positive resident relationships.
• Coordinate contractors and suppliers across the estate.
• Ensure health and safety, permits to work and safe systems of work.
• Manage access, keys, RAMS and attendance schedules.
• Monitor performance and timely completion of works.
• Support supplier reviews, KPI monitoring and meetings.
• Assist with reactive and planned maintenance and estate inspections.
• Support incident reporting, audits and compliance activities.
• Maintain safe, accessible communal areas and admin.
• Raise and manage purchase orders; support invoice processing.
• Obtain quotations and ensure value for money; maintain records and reports.
• Support service delivery reporting and internal audits.

Skills

Residential property

PRS/BTR

Customer service

Organisation

Communication

MS Excel

Health & safety

Tools

Microsoft Office

Job description

Insight Executive Group Limited is seeking an Assistant Facilities Manager to support day-to-day operations at Greenwich Estate in London. The role focuses on resident experience, contractor coordination, compliance, and maintenance in a fast-paced, customer-facing environment.

You will work closely with the Facilities Manager to ensure a safe, compliant, and well-managed estate, delivering first-class living for residents and leaseholders.