Residential Facilities Coordinator — Operations & Compliance

The Crown Estate; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Performance-related bonus

Generous pension scheme

Private medical insurance

28 days annual leave plus bank holiday

Flexible and hybrid working

Learning and development opportunities

Employee wellbeing support

Job summary

The Crown Estate is seeking a Residential FM Coordinator to support the Residential Facilities Management team in delivering compliant, well-administered residential operations in our portfolio. This role focuses on coordination, records management, and stakeholder liaison to ensure services meet standards.

You will help manage compliance schedules, assist with onboarding across FM platforms, and contribute to continuous improvement in service delivery.

Qualifications

• Experience providing administrative support within Facilities Management, Property Management, or a similar operational environment.
• Experience supporting compliance-related activities, inspections, and reporting.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Experience coordinating contractors and stakeholders to achieve service outcomes.
• Excellent communication and relationship-building skills.
• Confidence challenging, questioning, and collaborating with colleagues and stakeholders.
• Strong analytical skills and experience producing accurate reports and documentation.
• Proficiency in Microsoft Office, including Excel, Outlook, Teams, Word, and PowerPoint.
• A proactive, customer-focused approach and commitment to continuous improvement.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Provide comprehensive administrative support to the Residential Facilities Management team.
• Monitor compliance schedules, statutory inspections, and planned maintenance programmes.
• Coordinate contractors, service providers, and internal stakeholders to ensure inspections and remedial works are completed on time.
• Maintain compliance records and update business systems accurately.
• Produce reports, management information, meeting minutes, and action trackers.
• Manage electronic filing systems, building records, and operational documentation.
• Coordinate team calendars and support the planning of operational activities.
• Support onboarding and user administration across FM platforms.
• Assist with team rotas, out-of-hours schedules, and operational communications.
• Contribute to continuous improvement initiatives that enhance service delivery and operational efficiency.
• Support site inspections, building operations, and project work as required.
• Help deliver KPI and SLA targets across the residential portfolio.

Skills

Facilities Management

Administrative support

Compliance reporting

Contractor coordination

Microsoft Office

CAFM systems

Tools

Excel

Outlook

Teams

Word

PowerPoint

Job description

The Crown Estate is seeking a Residential FM Coordinator to support the Residential Facilities Management team in delivering compliant, well-administered residential operations in our portfolio. This role focuses on coordination, records management, and stakeholder liaison to ensure services meet standards.

You will help manage compliance schedules, assist with onboarding across FM platforms, and contribute to continuous improvement in service delivery.