Resident Support & Housing Helpdesk Advisor

Wrexham County Borough Council; Wrexham; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Flexible working arrangements

Generous annual leave up to 32 days

Family-friendly policies supporting C&

Work-life balance and flexi time

Job summary

Wrexham County Borough Council is seeking a Customer & Support Services Advisor to be the first point of contact for around 11,200 contract holders, handling housing repair requests via telephone and digital channels.

You will diagnose and record repairs, raise works orders, and update the housing management system while managing multiple enquiries with accuracy, professionalism and a calm, customer-focused approach.

Qualifications

• Excellent communication and interpersonal skills with a customer-focused approach.
• Ability to stay calm under pressure in a fast-paced environment.
• Commitment to delivering high-quality housing-related customer service.

Responsibilities

• Be the first point of contact for approx. 11,200 contract holders regarding housing repairs and enquiries via phone and digital channels.
• Accurately diagnose and record repair requests, raise works orders and update the housing management system.
• Manage multiple enquiries concurrently with accuracy and professionalism.

Skills

Customer service

Communication skills

IT literacy

Teamwork

Tools

Housing management system

Job description

Wrexham County Borough Council is seeking a Customer & Support Services Advisor to be the first point of contact for around 11,200 contract holders, handling housing repair requests via telephone and digital channels.

You will diagnose and record repairs, raise works orders, and update the housing management system while managing multiple enquiries with accuracy, professionalism and a calm, customer-focused approach.