Housing Register Advisor

Supertemps Ltd; Colwyn Bay; On-site; GBP 16,000 - 22,000; Full time

Job summary

Supertemps Ltd is seeking a Housing Register Advisor to support customers across North Wales. You’ll be the first contact for housing options advice, assess applications, and coordinate with other teams to ensure access to services.

The role involves frontline customer interaction, data entry, and producing reports. Office-based, full-time temporary position near Colwyn Bay, paying £13.82 per hour plus holiday pay.

Qualifications

• Previous customer-facing experience.
• Strong administration and telephone skills.
• Confident using Microsoft Office.

Responsibilities

• Providing friendly and professional advice to customers by telephone and face-to-face.
• Responding to housing enquiries, relocation requests and complaints.
• Assessing applications for eligibility in line with policies and procedures.
• Maintaining accurate customer and application records.
• Liaising with other departments and external agencies to support customers.
• Dealing professionally with enquiries from senior managers, elected representatives and members of the public.
• Attending meetings and panels as required.
• Produce reports and support the wider Housing Register team.

Skills

Customer service

Administration

Telephone skills

Microsoft Office

Tools

Microsoft Office

Job description

Are you a confident communicator with excellent customer service and administration skills? We have an exciting opportunity to join a busy Housing Register team as a Housing Register Advisor, providing advice and support to customers across North Wales.

This is a varied and rewarding role where you'll be the first point of contact for customers seeking housing options advice and support. You'll provide guidance, assess applications and work closely with other teams and agencies to help customers access the right services.

In the Housing Register Advisor role, you will be:

• Providing friendly and professional advice to customers by telephone and face-to-face
• Responding to housing enquiries, relocation requests and complaints
• Assessing applications for eligibility in line with policies and procedures
• Maintaining accurate customer and application records
• Liaising with other departments and external agencies to support customers
• Dealing professionally with enquiries from senior managers, elected representatives and members of the public
• Attending meetings and panels as required
• Produce reports and support the wider Housing Register team

To be considered for the Housing Register Advisor role, you will need:

• Previous customer-facing experience
• Strong administration and telephone skills
• Confident using Microsoft Office
• Excellent organisation and attention to detail
• Ability to manage competing priorities
• A calm, professional and empathetic approach
• Ability to handle sensitive and challenging situations
• A full UK driving licence and access to a vehicle for work purposes

This is a full-time temporary vacancy, initially for around 6 weeks, working Monday to Friday, 37 hours per week. The role is office-based near Colwyn Bay and offers a pay rate of from £13.82 per hour, depending on previous skills and experience + holiday pay.